Maria Alejandra Guerra Roca
Allentown,PA
Summary
Proven expertise in payment processing and exceptional customer service, honed at St. Luke's Hospital - Sacred Heart. Excelled in fostering customer relationships, ensuring repeat business by resolving issues with a high accuracy level. Spearheaded promotions, significantly enhancing kitchen operations and safety standards.
Overview
2025
2025
years of professional experience
Work History
Nutritions Services
St. Lukes Hospital - Sacred Heart Campus
11.2022 - Current
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Directed food preparation and cooking activities to meet health and safety standards.
- Planned and executed promotions and special events in close collaboration with management.
Cashier
St. Luke's Hospital - Sacred Heart
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
Education
Elementary School Teaching
San Carlos of Guatemala
Skills
- Customer Assistance
- Customer service excellence
- Scheduling Staff
- Operational Efficiency
- Sanitation Procedures
- Employee engagement
- Bilingual English / Spanish
Timeline
Nutritions Services
St. Lukes Hospital - Sacred Heart Campus
11.2022 - Current
Cashier
St. Luke's Hospital - Sacred Heart
Elementary School Teaching
San Carlos of Guatemala
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