Maria Alejandra Marrero
Miami,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Naylen Estrada
11.2020 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
Restaurant Clerk
Alverto Travieso
11.2018 - 09.2020
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
- Monitored food quality and freshness throughout day.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Stored food in designated containers and storage areas to prevent spoilage.
- Adjusted food preparation methods in accordance with customer requests.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Education
High School Diploma -
Jose Alverto Rodriguez Acosta
Cuba 05.2020
Skills
- Telephone etiquette
Timeline
Front Desk Receptionist
Naylen Estrada
11.2020 - 12.2021
Restaurant Clerk
Alverto Travieso
11.2018 - 09.2020
High School Diploma -
Jose Alverto Rodriguez Acosta
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