Maria Alejandra Ochoa
Summary
Passionate and dedicated individual with a proven track record in delivering exceptional customer service, showcasing strong interpersonal skills. My journey reflects a commitment to continuous learning and a genuine enthusiasm for developing not only my skills but also fostering a collaborative work environment.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
The Home Depot Inc
06.2020 - Current
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Read and respond to emails, answer telephone calls on multi-line phone system and transfer callers.
- Requires high attention to detail and social perception in an efficient and accurate manner.
- I am responsible for setting expectations of services the Home Depot provides and ensuring excellent customer service is achieved.
- Familiar with computer programs that create sales, quotes, and reports of the inventory.
- I facilitate any concerns, comments, and needs that may arise between the clients and respond appropriately to those needs.
Front Desk Coordinator
WSAudiology
01.2021 - 02.2021
- Scheduled appointments in computer system.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Verified patient demographic information, copied documentation and directed to provided information.
- Provided friendly and enthusiastic customer service through quality communication and attending to their needs in a careful and quick manner.
Education
Bachelor of Arts - Psychological And Social Behavior
University of California, Irvine
Irvine, CA06.2023
Associate of Arts - Psychology
Santa Ana College
Santa Ana, CA05.2019
High School Diploma -
Savanna High School
Anaheim05.2017
Skills
- Team Training and Development
- Customer Complaint Resolution
- Interpersonal Communications
- Bilingual, Fluent in Spanish, English
- Service Support
- Staffing Oversight
- Telephone Etiquette
- Client Engagement
- Interdepartmental Communication
- Department Operations
- Quality Assurance
Volunteer Work
Youth Catechist
St Boniface Catholic Church
Anaheim, CA
As a volunteer of 5 years, I aim to contribute to the spiritual growth and education of young individuals. This involves planning and delivering catechetical lessons, creating a supportive learning environment, while facilitating discussions.
There is a strong emphasis on collaborating with parents, event coordination, and fostering a sense of community which are key aspects to my commitment to nurturing faith in our youth.
I strive to communicate humbly and connect sincerely with young learners.
Timeline
Front Desk Coordinator
WSAudiology
01.2021 - 02.2021
Customer Service Lead
The Home Depot Inc
06.2020 - Current
Bachelor of Arts - Psychological And Social Behavior
University of California, Irvine
Associate of Arts - Psychology
Santa Ana College
High School Diploma -
Savanna High School
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