Maria Alejandra Pozo Romero
Denver,ST
Summary
Head mobile expert with over 5 years of providing excellent customer service. Calm individual who keeps composure during stressful situations and Is able to provide solutions if needed. My goal in every job is for me to be able to grow and to be able to contribute in any way that I can to the work environment. Being a team player and being able to work with others is something that I strive to do in every job. As time went by, Clinica family Health offered a great opportunity for growth in the dental field as a Dental assistant therefore I was very willing to take this big step with them. It only made me realize that I'm not scared of any challenges within my work field since I am someone who strives for knowledge and to help in any way I can at my job. I have learned that I can learn and advance in any field with my will of power. Challenging myself is something that I like to do at any job because it gives me the opportunity to prove myself that I can learn new skills and grow in any work field.
Overview
7
7
years of professional experience
Work History
Aid
New Horizon Academeny
Erie, CO
08.2023 - 07.2024
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Monitored student progress, providing feedback and support as needed.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Assisted teachers with instruction and provided clerical support for diverse needs.
Front Desk Receptionist
Clinica Family Health
Lafayette
02.2022 - 07.2022
- Able to empathize with the patients and is very careful with listening to their needs
- Open minded with every task that is given to me
- Quick learner
- Able to be a team member to my coworkers, whenever I don't have anything to do, and I believe they need help with something, I gladly jump in to help them with whatever they need.
- Prepared end-of-day reports detailing total number of guests checked in and out during shift.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Answered phones, booked reservations, and responded to inquiries from customers.
Mobile Expert
Metro by T-mobile
Federal Heights, CO
11.2020 - 02.2022
- Successfully increased sales
- Successfully offered solutions when customers were having problems with the service we provided
- Was able to empathize and understand my customers needs and wants
- Patient with customers when they would not be able to understand a certain promotion or the policy of our store.
Cashier and cook
Rico Pollo Restaurant
Federal Heights, CO
05.2017 - 11.2020
- Successfully helped my coworker when it was very busy
- Kept calm when situations would be overwhelming
- Excellent with customers
- Was very understanding of the customers needs and wants.
Dental Assistant
Clinica Family Health
Lafayette
07.2022
- Was able to successfully perform procedures with provider such as Fillings, extractions, sealants, Exams and so on
- Was able to be helpful to the patient with any of their concerns
- Open minded to any type of treatment that our emergency patients needed
- Fast pace worker
- Listened carefully to the patients' needs and offered solutions alongside the provider
- Successfully helped other team members when I had downtime or even when other DA's were falling behind
- Open minded to any changes the providers made in the moment of the procedures
- Team member
- Compassionate towards anything my patients needed in the moment or even after appointments.
Education
High School Diploma -
CEC Middle College of Denver
Denver, CO05-2017
Skills
- Great Customer Service
- Client/Vendor relations
- Customer Relations
- Patient with hard tasks
- Great communication skills
- Dental Assistant
- Patient care
- Customer Assistance
- Customer service excellence
- Classroom Management
- Early Childhood Education
Languages
- Spanish
- English
Languages
English
Professional
Spanish
Professional
Timeline
Aid
New Horizon Academeny
08.2023 - 07.2024
Dental Assistant
Clinica Family Health
07.2022
Front Desk Receptionist
Clinica Family Health
02.2022 - 07.2022
Mobile Expert
Metro by T-mobile
11.2020 - 02.2022
Cashier and cook
Rico Pollo Restaurant
05.2017 - 11.2020
High School Diploma -
CEC Middle College of Denver
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