MARIA RAMOS
St. Cloud,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Hampton Inn & Suites
12.2021 - Current
- Greeting guests upon arrival and making them feel welcomed
- Assist guests with check-in and check-out processes
- Provide guests with hotel service information
- Coordination with bell service and staff management
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Bachelor of Arts - Architecture
Universidad Rafael Urdaneta
Maracaibo, Zulia01.2021
High School Diploma -
U.E Colegio Claret
Maracaibo, Zulia01.2019
Skills
- Creative Problem-Solving Skills
- Interpersonal Communication Skills
- Strong Customer Service Skills
- Excellent Phone Etiquette
- Knowledge of Products and Services
- Customer Service
Languages
Spanish
English
Timeline
Guest Service Representative
Hampton Inn & Suites
12.2021 - Current
Bachelor of Arts - Architecture
Universidad Rafael Urdaneta
High School Diploma -
U.E Colegio Claret