Maria Alejandra Rodriguez
Denver,CO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Apple
Bogota, Colombia
01.2021 - 12.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Administrative Assistant
Presseri
Denver, CO
03.2024 - 04.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Developed templates for standard document types, ensuring consistent formatting throughout the organization.
- Created a system to track performance metrics related to operational excellence initiatives.
- Monitored monthly customer service metrics for each customer service associate.
- Developed customer service procedures, policies and standards for customer service department.
Housekeeper
Family Household
Denver, CO
01.2022 - 04.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Delivered requested items such as extra pillows or blankets to guest rooms.
Product Specialist
Presseri
Denver, CO
01.2024 - 03.2024
- Loaded items onto conveyor belts for packing.
- Verified accuracy and quality of products prior to packing.
- Received incoming orders and checked for correct quantities, types and sizes of items.
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Troubleshoot malfunctions in equipment or processes.
- Monitored temperature control systems to ensure proper storage conditions for prepared foods products.
- Responsible for stocking shelves with prepared foods products.
- Ensured all food safety and sanitation guidelines were followed.
Facilities Specialist
presseri
Denver, CO
12.2023 - 12.2023
- Provided technical support for facility operations and maintenance activities.
- Coordinated with external vendors to ensure timely repairs or replacements of equipment.
- Maintained detailed records of all facility-related activities including inventory levels and repair costs.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Emptied wastebaskets and replaced liners.
In-Home Nanny
Huggins Family
Denver, CO
05.2022 - 10.2023
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
- Provided a safe environment in the home by adhering to safety standards while caring for the children.
- Planned meals based on dietary guidelines with consideration of food allergies or preferences.
- Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
- Transported children to school, appointments, extracurricular activities, and outings.
- Engaged in outdoor recreational activities with the children such as trips to the park or beach.
Education
Bachelor of Arts - Communication Studies
Universidad Sergio Arboleda
Colombia12-2020
Skills
- Schedule Coordination
- Call Monitoring
- Handling Escalations
- Information Security
- Preparing boxes
- Order Picking
- Warehouse Procedures
- Scanning abilities
- Counting inventory
- Pallet Jack Operation
- Stain Removal
- Waste disposal
- Maintenance knowledge
- Upholstery Cleaning
- Sanitization techniques
- Front Office Management
- Correspondence typing
- File Management
- Office Administration
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Presseri
03.2024 - 04.2024
Product Specialist
Presseri
01.2024 - 03.2024
Facilities Specialist
presseri
12.2023 - 12.2023
In-Home Nanny
Huggins Family
05.2022 - 10.2023
Housekeeper
Family Household
01.2022 - 04.2024
Customer Service Manager
Apple
01.2021 - 12.2024
Bachelor of Arts - Communication Studies
Universidad Sergio Arboleda
Similar Profiles
Trevor PaulsenTrevor Paulsen
Technical Expert at AppleTechnical Expert at Apple
Maryam Qra QuoshiMaryam Qra Quoshi
Crew Member at AppleCrew Member at Apple
Myriam SantiagoMyriam Santiago
Spanish Tech Support Advisor at AppleSpanish Tech Support Advisor at Apple