Maria Alejandra Romero Hoyos
Miami,FL
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Attentive Party Host with superior knowledge of comprehensive party planning and providing excellent customer service. Dedicated to working on any budget with success at planning innovate party games, themes and decoration. Adept at individualized care and working with detailed customer requests. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
11
11
years of professional experience
Work History
Host
Sunlight Talent
01.2023 - 02.2024
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Developed customized party plans tailored to each client''s preferences, ensuring memorable experiences for all attendees.
- Promoted a safe environment by enforcing rules and regulations consistently during events.
- Collaborated with clients post-event to gather feedback on areas for improvement or praise-worthy aspects that contributed to their satisfaction with our service offerings.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Promotional Model
MLC TALENTS
01.2023 - 01.2024
- Boosted sales for various products through persuasive communication and demonstrating key features.
- Collaborated with event coordinators to ensure smooth execution of marketing campaigns and promotions.
- Assisted in the planning and setup of promotional spaces to maximize visibility and foot traffic for client brands.
- Received positive feedback from clients for exceptional performance in representing their products or services.
- Utilized social media platforms effectively to promote client brands before, during, and after events.
- Promoted and set up sales using communication and marketing abilities.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Represented companies and brands at conventions and trade shows to promote products and services.
- Worked with hair and makeup artists for beauty campaigns.
- Participated in video shoots to promote fashion and beauty products.
Server
Pridelines
03.2023 - 06.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Set up banquet tables and chairs based on event requirements.
Office Administrative Assistant
Government
10.2018 - 07.2022
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Organized travel arrangements for staff members, ensuring cost-effective bookings and accurate itinerary preparation.
- Managed document control processes by updating databases, scanning records, and archiving files for easy retrieval.
- Transcribed and organized information to assist in preparing speeches and presentations.
Beauty Advisor
QUITAESENCIA
10.2012 - 07.2015
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Processed payments, entering sales in register for prompt customer service.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Recommended specific hair and beauty products to meet individual customer needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Wrapped, boxed and weighed bakery department products.
Education
No Degree - Business Administration
TECNOLOGICO COMFENALCO
COLOMBIA10.2018
Skills
- Telephone reception
- Guest Relations
- Multitasking proficiency
- Event Planning
- Customer Service
- Reservations
@malejaromeroh
Languages
English
Elementary
Spanish
Native or Bilingual
Timeline
Server
Pridelines
03.2023 - 06.2023
Host
Sunlight Talent
01.2023 - 02.2024
Promotional Model
MLC TALENTS
01.2023 - 01.2024
Office Administrative Assistant
Government
10.2018 - 07.2022
Beauty Advisor
QUITAESENCIA
10.2012 - 07.2015
No Degree - Business Administration
TECNOLOGICO COMFENALCO
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