Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Alejandra Sanchez

Spring,TX

Summary

Results-driven professional with diverse experience across human resources, transportation administration, sales, and logistics. Proven ability to manage HR functions, ensuring compliance and employee engagement. Skilled in coordinating transportation operations, maintaining DOT regulations, and enhancing logistical efficiency. Strong background in sales support, driving customer satisfaction and revenue growth. Adept at managing delivery operations, ensuring timely service and accurate documentation. Committed to fostering teamwork and optimizing processes in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Delivery Driver

Self-employeed
01.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Transportation Assistant

Freige Trucking Inc
10.2022 - 01.2024
  • Suggested improvements to management such as proposed fee and tariff increases or schedule changes.
  • Produced end-of-season reports to document strengths, weaknesses, and recommendations.
  • Promoted safe work practices to prevent incidents adhere to DOT requirements.
  • Reduced delivery times for improved customer satisfaction through effective communication with drivers and dispatchers.

Human Resources Administrator

Cherish The Children Inc.
01.2022 - 10.2022
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
  • Prepared new hire letters, employee contracts, and corporate policies.

Sales Manager

T-Mobile
07.2020 - 01.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Customer Service Representative

AutoNation
12.2018 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Cape Coral High School
Cape Coral, FL
05-2018

Skills

  • Document Management
  • Human Resource Management
  • Background Checks
  • Skilled in Microsoft
  • Employment Record Verification
  • Employee paperwork
  • Shipping procedures
  • Documentation abilities
  • Vehicle Maintenance
  • Route planning expertise
  • DOT Compliance
  • Problem Resolution

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Delivery Driver

Self-employeed
01.2024 - Current

Transportation Assistant

Freige Trucking Inc
10.2022 - 01.2024

Human Resources Administrator

Cherish The Children Inc.
01.2022 - 10.2022

Sales Manager

T-Mobile
07.2020 - 01.2022

Customer Service Representative

AutoNation
12.2018 - 04.2020

High School Diploma -

Cape Coral High School

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Maria Alejandra Sanchez