Maria Alejandra Lopez
Colombia
Summary
Experienced Manager with a background in document creation, and organizational excellence. Proven ability to efficiently track information, provide quick responses, and coordinate effectively. Fluent in English, Spanish and French, with a strong aptitude for navigating cross cultural communication. Ethical, empathetic, and dedicated to helping organizations succeed, I excel in seeing the bigger picture while promptly executing daily tasks. My commitment to professionalism and my ability to manage complex case loads have consistently contributed to the success of the organizations I work with.
Overview
15
15
years of professional experience
Work History
Operations Specialist
Coach Care
Remote, United States
05.2023 - Current
- Managed daily operational tasks to ensure company efficiency and productivity.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created documentation related to operational procedures such as SOPs.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Provided exceptional customer service by responding promptly to client inquiries.
Hotel Manager
Ganso y Buho
Ayampe, Ecuador
12.2020 - 05.2023
- Developed and implemented hotel policies and procedures.
- Implemented and monitored marketing and promotional strategies to increase occupancy rates.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Assigned duties and monitored performance of all employees in the hotel.
- Organized staff schedules, balancing workload and operational needs.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Identified ways to streamline processes related to booking requests and implemented new procedures accordingly.
Hotel Manager
Cabañas La Tortuga
Ayampe , Ecuador
01.2017 - 03.2019
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Developed and implemented hotel policies and procedures.
- Prepared reports on occupancy rates, revenue management and profitability metrics.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability.
- Offered assistance with travel arrangements for customers if needed.
Press Representative
Museo Nacional de Arte
Mexico, Mexico
06.2009 - 06.2011
- Developed and maintained strong relationships with media professionals by conducting regular follow-ups, enhancing press coverage.
- Created promotional materials to advertise upcoming exhibitions.
- Developed strategies to maximize attendance at each event through effective marketing campaigns.
- Researched and drafted compelling articles and press reports that were successfully published.
Education
Bachelor of Arts - Museum Studies
Benemerita Universidad Autonoma De Puebla
Puebla, Mexico06-2009
Some College (No Degree) - Languages And Cultural Studies
Universidad De Los Andes
Bogota, ColombiaSkills
- Interpersonal Communication
- Flexible and Adaptable
- Self-Directed
- Attention to Detail
- Planning
Timeline
Operations Specialist
Coach Care
05.2023 - Current
Hotel Manager
Ganso y Buho
12.2020 - 05.2023
Hotel Manager
Cabañas La Tortuga
01.2017 - 03.2019
Press Representative
Museo Nacional de Arte
06.2009 - 06.2011
Bachelor of Arts - Museum Studies
Benemerita Universidad Autonoma De Puebla
Some College (No Degree) - Languages And Cultural Studies
Universidad De Los Andes
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