MARIA ALEXANDRA AYALA
Tampa
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
SECRETARY SPECIALIST
Vocational Rehabilitation Services
04.2013 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Processed vendor and supplier payments on weekly basis.
Temp Jobs
Aerotek Staffing Agency
12.2012 - 02.2013
- Multitude of jobs both customer facing and data entering.
Field Organizer (internship)
Obama for America
06.2012 - 11.2012
- Volunteer Management: Recruited, trained, and managed volunteers for activities like phone banking, canvassing, and event coordination in the Egypt-Lake, Carrollwood Area.
- Provided support and guidance to volunteers.
Application Processor
Sun Cove Realty, Inc.
09.2011 - 06.2012
- Processed rental applications in an accurate and timely manner
- Reviewed applicants’ information regarding income, credit and criminal background checks with regards to company requirements.
Leasing Agent
Cortland Realty/Grand Oaks Apartments
01.2010 - 09.2011
- First contact with prospective residents.
- Developing contacts and generating leads with surrounding communities
- Assisting property manager with general office tasks including: bookkeeping, rent roll, deposits and account updating.
- Trained new employee according to standard operating procedures.
Reservation Specialist
Hilton Hotel Reservations Worldwide
01.2006 - 09.2009
- Troubleshooting problems with existing reservations.
- Dealing with customers over the phone to help make reservations.
- Suggested new locations/areas in different cities for last minute travel.
Education
B.A - ANTHROPOLOGY
UNIVERSITY OF SOUTH FLORIDA
05.2010
A.A - LIBERAL ARTS & SCIENCE
HILLSBOROUGH COMMUNITY COLLEGE
12.2007
Skills
- Data quality assurance
- Accurate payment posting
- Microsoft Office, Aware system proficiency
- Proficient in Spanish communication
- Customer engagement
Activities
Volunteer, ORGANIZING FOR AMERICA, Tampa, FL, 09/2011, 11/2012
Timeline
SECRETARY SPECIALIST
Vocational Rehabilitation Services
04.2013 - Current
Temp Jobs
Aerotek Staffing Agency
12.2012 - 02.2013
Field Organizer (internship)
Obama for America
06.2012 - 11.2012
Application Processor
Sun Cove Realty, Inc.
09.2011 - 06.2012
Leasing Agent
Cortland Realty/Grand Oaks Apartments
01.2010 - 09.2011
Reservation Specialist
Hilton Hotel Reservations Worldwide
01.2006 - 09.2009
A.A - LIBERAL ARTS & SCIENCE
HILLSBOROUGH COMMUNITY COLLEGE
B.A - ANTHROPOLOGY
UNIVERSITY OF SOUTH FLORIDA
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