Omar A. Santander

Accounting

• Collections, accounts receivable (AR), issuing invoices to clients using QuickBooks Desktop or Online.
• Follow-up and collection from clients.
• Payment to suppliers for materials used in orders/various services.
• Organization of purchase history records for over 100 companies.
• Weekly reporting to my supervisor on issued vs. collected invoices.
• Preparation of monthly budgets.

Manager

• Responsible for opening and closing the store.
• Coaching and recruitment of new staff; responsible for hiring and training new employees.
• In charge of maintaining relationships with purchasing agents from companies such as: Miami-Dade County Public Schools, El Dorado, MR Glass, JB Hunt (multiple locations), C&C Concrete, Broward County Public Schools
• Daily monitoring and execution of purchase orders to suppliers based on production planning.
• Setting customer pricing based on material and production costs.
• Handling walk-in clients seeking quotes.
• Managing and/or supervising the decoration of promotional products and apparel (screen printing, embroidery, DTF, sublimation, laser engraving, etc.).
• Responsible for company logistics: delivering completed orders and shipping via UPS, USPS.
• Quality control after each order is completed.
• Resolving customer issues related to orders.
• Managing two company email accounts: customer service and accounts receivable.
• Weekly sales reporting to my supervisor.
• Attending client meetings.

Additional Skills

• Basic experience with Canva.
• Ability to create mockups and modify simple logos for client approval prior to decoration.

• As a Sales representative in Joey Accardi Auto Group the main goal is to sell the correct car that better fit our customers. That’s why we need to make sure the costumer likes the car before buying it.
• Reach costumers by calling email and texting.
• Schedule appointments for leads received from Connect system.
• Extremely professional costumer service.
• Jeep, Chrysler, Dodge and Ram specialist. Also used cars.
• Handle sells, and ensure car is ready for delivery to the costumer.
• Follow up with costumers after vehicle is sold to make sure everything is perfect with the new vehicle.

• The Assistant Manager handles the customer service for over 362 units from 13 Buildings, Including Audi North Miami, BMW Dealerships located at Miami and North Miami.
• One of my main tasks is to Open Invoices via QuickBooks, creating new clients on QuickBooks making sure they pay on time, otherwise is my responsibility to disconnect and remind kindly to submit a payment.
• Keep a record from cash payments and make sure they are deposited to the right bank accounts.
• All Payments are processed via QuickBooks including cash, checks, Money orders and direct deposits.
• Excellent at keeping and creating Excel charts to maintain all invoices, units from clients and deductions from employees.
• Bookkeeping for the clients’ records and Lease Agreements signed by the customer is a secondary task to process all new clients.
• Payroll assistance for over 362 Employees of Miami Parking Inc.
• Current responsible for The Administrative of MNM Brickell LLC (office leasing Same owner as Miami Parking Inc) including assistance in Billing, Retail and Bookkeeping.
• Maintain records from four different insurance companies (Aetna, Allstate, Colonial Life and Sun life) that covers our employees, records such as: paid invoices, deductions from employee(payroll) and maintain the profile from employees up to date so they can enjoy their service.
• Payroll assistance to process hours and contact with ADP (payroll company) from over 350 employees.

• Maintain and supervise three Starbucks locations with over 20 employees in total.
• Create better selling opportunities while improving customer satisfaction in all locations, guaranteeing a 10% boost on sales for specific items.
• Design and build a warm work environment where employees felt dedicated to contributing to excellence, leading to a decrease in costumers’ complaints.
• In charge of addressing distributors, logistics, product placing and customers complaints.
• In control of weekly inventory for all three locations.
• Manage employee schedule and pay roll.

• Responsible for the store and staff, handling customers and suppliers daily.
• Constantly training all employees on proper costumer service.
• In charge of store inventory and restock supply of all items and equipment.
• Hiring, training and managing of staff.
• Examine and preserve proper levels of hygiene among staff and store alike.
• Maintaining and increasing record of sales.

• Certified in security awareness program and F.E.R.P.A. (Release of Sensitive information to the students or the Owner of the account and protect confidential Information Such as: Social Securities, Bank accounts, Passports, Visas, Green cards and Naturalizations from US Citizens).
• Verify student eligibility, admissions, and applications, assisting them when necessary.
• Guide and assist financial aid student applications and loans.
• Handling calls and paperwork. Preserving the records of all students.
• Responsible for all incoming student calls, emails. Preserving delicate and sensible information.
• In control of office supplies, stock, inventory, and department utensils.