Greeted customers and offered assistance for increased customer satisfaction.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Cleaning Crew Member
Wyndham Hotel
09.2022 - 02.2023
Handled equipment, chemicals, and materials properly and with caution.
Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Used time management and efficient cleaning methods to meet deadlines.
Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
Worked alongside other cleaners to complete jobs in corporate office buildings.
Bank Cashier
Davivienda Bank
07.2007 - 08.2022
Managed high-stress situations calmly, efficiently resolving conflicts or disputes between customers or staff members as needed.
Maintained strict confidentiality of customer information, adhering to data privacy regulations and upholding bank security protocols.
Assisted customers with account inquiries, demonstrating excellent problem-solving skills and client-focused service.
Developed strong working relationships with colleagues, fostering a cohesive team atmosphere that improved performance overall.