MARIA A MONSERRAT GARCIA LOYA
Victoria,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Home Office Agent Of Texas
GARCIAS INSURACE AND TAX SOLUTIONS
02.2021 - 05.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Office Secretary
Mendoza Construction
08.2017 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Offered technical support and troubleshot issues to enhance office productivity.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Conducted research to assist with routine tasks and special projects.
Agent of Texas
Lincoln Heritage Life Insurance
04.2021 - 12.2022
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
Counseling Assistant
Haven Womens Center
01.2006 - 01.2009
- Maintained comprehensive client files according to program standards and physician requests.
- Attended trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.
- Prepared materials for individual and group therapy sessions, anticipating unique patient needs accordingly.
- Relayed relevant patient care details to supervisory staff.
- Supported supplemental programming in office to enhance patient recovery and developed individual program plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Assistant Counselor
Women Center
03.2003 - 03.2006
- Prepared materials for individual and group therapy sessions, anticipating unique patient needs accordingly.
- Maintained comprehensive client files according to program standards and physician requests.
- Supported supplemental programming in office to enhance patient recovery and developed individual program plans.
- Relayed relevant patient care details to supervisory staff.
Education
INCOME TAX
Centro Latino De Capacitacion
Oakland, CA02.2022
Notary Public of Texas State
Centro Latino En Capacitacion
Oakland, CA12.2021
High School Diploma -
Sistema Educativo Nacional
Prepa En Linia 10.2020
Degree And Human Resources -
TENOLOGICO NACIONAL DE MEXICO
ISTITUTO TECNOLOGICO DE REYNOSA12.2016
Skills
- Microsoft Office
- Livechat Messaging
- Customer Data Confidentiality
- Sales Report Generation
- Document and Records Management
- Sales and Upselling
- Administrative and Office Support
- Cultural Awareness
- Calm and Professional Under Pressure
Certification
- Licensed of texas state #2658360
Bilingual
Certified in the area of last expenses
Languages
English
Spanish
Full Professional
Timeline
Agent of Texas
Lincoln Heritage Life Insurance
04.2021 - 12.2022
Home Office Agent Of Texas
GARCIAS INSURACE AND TAX SOLUTIONS
02.2021 - 05.2023
Office Secretary
Mendoza Construction
08.2017 - Current
Counseling Assistant
Haven Womens Center
01.2006 - 01.2009
Assistant Counselor
Women Center
03.2003 - 03.2006
INCOME TAX
Centro Latino De Capacitacion
Notary Public of Texas State
Centro Latino En Capacitacion
High School Diploma -
Sistema Educativo Nacional
Degree And Human Resources -
TENOLOGICO NACIONAL DE MEXICO
- Licensed of texas state #2658360
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