Summary
Overview
Work History
Education
Skills
Languages
Activities and Honors
Timeline
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Maria Andrea Zeineddine

Shoreline,WA

Summary

Dynamic and Motivated professional with a proven record of managing projects, working under pressure, Skilled demonstrating exceptional communication skills and making critical decisions during challenges, Adaptable and ability to work independently and Dependable and organized team player with ability to communicate effectively and efficiently.

Overview

11
11
years of professional experience

Work History

Store Manager

Salt and Sugar Cafe
08.2020 - 05.2025
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Assisted with hiring, training and mentoring new staff members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Traffic Agent / Back Office

SL GROUP, Laser Airlines – Wingo Airlines – Latam Airlines
02.2018 - 06.2020
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Produced and shared customer service reports to support management decision-making.

Logistics Team Member

PROMOX S.A.
01.2015 - 01.2018
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Tracked orders and notified customers of status or potential delays.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Managed inventory levels to verify availability of stock for customer orders.

Logistics Team Member

INTIMO
01.2017 - 01.2017
  • Monitored performance of logistics operations to identify areas for improvement.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Devised routing plans and schedules to facilitate safe and timely delivery of goods.
  • Created reports to provide insights into logistics operations and performance.
  • Monitored and adjusted inventory levels according to demand.

Administrative Coordinator

LACROQUE S.A.
01.2014 - 01.2016
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Education

BACHELOR OF ARTS - English Language with a Minor in Translation

CATHOLIC UNIVERSITY OF SANTIAGO DE GUAYAQUIL
01.2018

HIGH SCHOOL DIPLOMA - Biology and Chemistry

LICEO ITALIANO HIGH SCHOOL
01.2012

Skills

  • Proficiency in Computer Operating Systems: Kiu, Radixx Go, Sabre
  • Employee supervision and motivation
  • Store operations
  • Training and mentoring
  • Process improvements
  • Product merchandising
  • Recruitment and hiring
  • Team building
  • Sales professional
  • Team building and leadership
  • Partnership building
  • Retail inventory management
  • Employee scheduling
  • Customer service management
  • Customer service
  • Problem-solving

Languages

Spanish (Native)
English (Advance)
Italian (Intermediate)
Mandarin (Basic)

Activities and Honors

(2012) Congress for Teachers (EFL). Organized by the School of English language of the UCSG. On July 14th, 2012., (2016) Translation Conference held at the Catholic University of Santiago de Guayaquil., (2018) Basic CPR & First Aid Certificate. (Ecuadorian Cruz Roja), (2015) Seminars - Customer Service, Human Relations, Media Training and Negotiation and Conflict Resolution., (2019) Certify in passenger service and Baggage of the aerial operators-initial-seg-agt-2019-026, (2019) Initial Training of Auxiliary services manual attention, reception and dispatch of passengers. SL BACK OFFICE SERVICES S.A, (2019) Fraudulent Documentation Training. SL BACK OFFICE SERVICES S.A, (2019) Certify in Security Measures of Travel Documents with a focus on North American Passports and visas. Department of State – Diplomatic Security Service., (2019) Certify in recurrent Dangerous Goods Category 9. SL BACK OFFICE SERVICES S.A, Civil Aviation Security Awareness Module Category 1DGAC-OI-BOS-126-CAT1-2019. SL BACK OFFICE SERVICES S.A

Timeline

Store Manager

Salt and Sugar Cafe
08.2020 - 05.2025

Traffic Agent / Back Office

SL GROUP, Laser Airlines – Wingo Airlines – Latam Airlines
02.2018 - 06.2020

Logistics Team Member

INTIMO
01.2017 - 01.2017

Logistics Team Member

PROMOX S.A.
01.2015 - 01.2018

Administrative Coordinator

LACROQUE S.A.
01.2014 - 01.2016

HIGH SCHOOL DIPLOMA - Biology and Chemistry

LICEO ITALIANO HIGH SCHOOL

BACHELOR OF ARTS - English Language with a Minor in Translation

CATHOLIC UNIVERSITY OF SANTIAGO DE GUAYAQUIL

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