Maria Andreina Elorza

• Manage and improve data related processes, ensuring accuracy and compliance.
• Handle customers, sales representatives and other employees interactions and inquiries related to data, Sysco Shop, Merchandising, and Deliveries, using programs such as Excel, Word, Salesforce, SUS, Pantry, and Microsoft Teams.
• Specialized in Application Support, assisting customers and associates through chats, emails, and calls, in English, Spanish, and Portuguese.
• Handle multiple projects about Sysco Shop by translating the articles from English to Spanish for all the Spanish speakers customers.
• Provided the required training to new coworkers on my team.

• Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
• Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
• Enhanced brand recognition by assisting to promotional events and engaging customers with product demonstrations.
• Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

• Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
• Conducted inventory checks of front desk supplies regularly, replenishing items as needed to maintain smooth operation of the reception area.
• Helped customers complete purchases, locate items, and join reward programs.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

• Scheduled, coordinated and confirmed appointments and meetings.

• Delivered outstanding first impressions by warmly greeting visitors in English and Spanish

upon arrival at the front desk.