Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARIA ANDREINA FUENMAYOR

Miami,FL

Summary

Dedicated professional with strong customer service skills. Known for effective communication, task prioritization, and problem-solving. Ready to enhance customer satisfaction and streamline processes.

Detail-oriented service professional with experience in customer support and reservation management. Skilled in effective communication and process optimization. Eager to leverage expertise to improve service delivery and exceed customer expectations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

PREPARADORA DE FORMA INMIGRACION

RJA 07 LLC
Miami, FL
05.2021 - 08.2025
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Prepared documents and reports for internal and external stakeholders.
  • Reviewed incoming materials for quality and compliance with standards.

HOSTESS

Divino Ceviche
Coral Gables, Florida
03.2018 - 08.2019
  • Welcomed guests warmly and ensured a positive dining experience.
  • Managed reservations and organized seating arrangements effectively.
  • Provided menus and assisted with food and drink selections.
  • Coordinated with servers to maintain efficient table service flow.
  • Maintained cleanliness of the host stand and surrounding area.
  • Communicated wait times clearly to guests to manage expectations.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Maintained a clean and organized dining area.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Assisted servers in bussing tables when needed during busy periods.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Answered phones promptly to record and confirm reservations.
  • Handled cash payments and reconciled daily transactions accurately.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Education

Bachelor of Administration - INTRUSTIAL MANAGEMENT

UNIVERSIDAD RAFAEL MARIA BARALT
VENEZUELA
04-2016

Skills

  • Document preparation
  • Customer service
  • Technical troubleshooting
  • Compliance review
  • Report writing
  • Reservation management
  • Process optimization
  • Hospitality coordination
  • Task prioritization
  • Effective communication
  • Attention to detail
  • Team collaboration
  • Customer service focus
  • Cross-functional teamwork
  • Physical stamina
  • Teamwork
  • Line work
  • Preparing shipments
  • Inventory management
  • Problem-solving abilities
  • Safety standards compliance
  • Teamwork and collaboration
  • Excellent communication
  • Warehouse operations

Certification

  • COURSE IMMIGRATION SIGNATURE PREPARATION (IMMIGRATION LEARNING A2Z STAFF)
  • COURSE DEFENSIVE ASYLUM (IMMIGRATION LEARNING A2Z STAFF)
  • COURSE FAMILY PETITION (IMMIGRATION LEARNING A2Z STAFF)

Timeline

PREPARADORA DE FORMA INMIGRACION

RJA 07 LLC
05.2021 - 08.2025

HOSTESS

Divino Ceviche
03.2018 - 08.2019

Bachelor of Administration - INTRUSTIAL MANAGEMENT

UNIVERSIDAD RAFAEL MARIA BARALT

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