Maria Angeles Peltz
Winnetka,CA
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my optical knowledge and exceptional customer service skills at Walmart Vision to significantly improve patient care and sales outcomes. My expertise in insurance processing and frame selection, coupled with a proven track record of fostering customer loyalty, positions me as a valuable asset to any team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Optical Assistant
Walmart Vision
02.2024 - Current
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Collaborated with optometry staff to reach individual and team goals.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Sales Associate
4life
08.2015 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Optical Assistant
National Vision Center
09.2019 - 02.2024
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Implemented a patient follow-up system to ensure satisfaction with eyewear purchases and address any concerns, leading to higher customer retention rates.
- Collaborated with the optical team to meet monthly sales targets, driving business growth.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Built strong relationships with suppliers to negotiate better pricing options for frames/lenses which resulted in cost savings for our clients.
- Improved patient wait times by expediting the check-in process using electronic registration forms.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Education
Certification - Optometry
American Institute
North Hollywood, CA02.1998
Skills
- Customer Service
- Appointment Scheduling
- Optical knowledge
- Frame Selection
- Transaction Processing
- Visual field testing
- Insurance Verification
- Eye Examination Assistance
- Prescription Interpretation
- Optical dispensing
- Patient Care
- Paperwork management
- Insurance processing
- Appointment Setting
- Patient testing
- Patient Recordkeeping
- Insurance Billing
- Supply Restocking
- Customer Education
Certification
- COA - Certified Ophthalmic Assistant
Languages
Spanish
Full Professional
Timeline
Optical Assistant
Walmart Vision
02.2024 - Current
Optical Assistant
National Vision Center
09.2019 - 02.2024
Sales Associate
4life
08.2015 - Current
- COA - Certified Ophthalmic Assistant
Certification - Optometry
American Institute
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