Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Maria Angelica Perez

Waco,TX

Summary

Obtain a position in which I can apply my knowledge and continue to grow professionally.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

27
27
years of professional experience

Work History

Customer Service Representative/Patient Service Specialist

Baylor Scott & White
01.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Implemented and developed customer service training processes.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
  • Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
  • Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
  • Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
  • Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.
  • Supported clinic leadership during peak hours by assisting with light housekeeping duties, and supply inventory management.
  • Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Provided excellent customer service to patients and medical staff.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Delivered support to medical staff in completion of patient paperwork.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Resolved customer complaints using established follow-up procedures.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional teams to discuss ways to improve overall patient satisfaction.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Participated in training programs and weekly meeting to enhance knowledge and patient service skills.

Customer Service/PSS I

BSW Hillcrest Bellmead Clinic
07.2012 - Current
  • Provide exemplary customer service and support for clinical staff.
  • Responsible for timely and accurate patient registration, updating all demographics, insurance verification, medical information, creating new charts, covid test scheduling and registration for various departments, covid vaccine scheduling and registration, covid screening, collecting copays and payments for services provided, setting up payment arrangements, and scheduling.
  • Spanish Interpreting and translating for patients, doctors, and clinical staff.
  • Proficient in telephone and front desk reception within a high-volume environment.
  • Responsible to order tracking for 2 physicians- follow up w/ specialists to see if patients referred were seen.
  • Responsible for daily accuracy report- ensure all demographics input are correct and verify insurance eligibility.
  • Report Preparation-tracking weekly, monthly, and annual money collected for clinic huddles and manager meetings.
  • Billing and charge entry
  • Process medical records
  • Training new team members
  • Brandy Pechacek-Supervisor 254-202-7500
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
  • Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
  • Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Provided excellent customer service to patients and medical staff.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Delivered support to medical staff in completion of patient paperwork.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Resolved customer complaints using established follow-up procedures.

Resident Attendant/Caregiver

West Assisted Living
02.2012 - 04.2013


  • Provide customer service to visitors, family, and exceptional care to residents.
  • Administer medications.
  • Manage and update all medical records.
  • Create monthly activity calendars for residents.
  • Train new hires.
  • Transport patients to appointments.
  • Prepare meals as needed.
  • Housekeeping and laundry service
  • Responsible for patients’ welfare and safety in accordance with state regulations.
  • Yvonne Reddell-Supervisor 254-749-6222
  • Managed challenging behaviors among residents effectively, employing de-escalation techniques when necessary.
  • Supported social engagement among residents through the organization of group activities and events.
  • Served nutritious meals to residents according to individual dietary needs and preferences, monitoring intake for potential issues or concerns.
  • Assisted residents with personal hygiene tasks, ensuring dignity and respect throughout the process.
  • Facilitated smooth transitions between shifts by maintaining detailed documentation of resident care and progress.
  • Provided emotional support and companionship to residents, fostering a sense of belonging and well-being within the facility.
  • Enhanced resident well-being by providing compassionate care and assistance with daily living activities.
  • Promoted a positive community atmosphere by fostering strong relationships with residents and their families.
  • Actively participated in continuing education opportunities relevant to the role of Resident Attendant, staying informed about best practices in elderly care.
  • Handled emergency situations calmly and professionally while adhering to established protocols.
  • Provided medication reminders to residents, ensuring proper adherence to prescribed treatment plans.
  • Collaborated with healthcare professionals to develop personalized care plans for each resident, promoting optimal health outcomes.
  • Contributed to the ongoing improvement of facility procedures by participating in staff meetings and offering constructive feedback.
  • Monitored resident health status, reporting any changes or concerns to appropriate medical personnel in a timely manner.
  • Maintained a safe and comfortable environment for residents, conducting regular safety checks and addressing any concerns promptly.
  • Assisted residents with mobility challenges, utilizing assistive devices as needed to promote independence and safety.
  • Ensured accurate recordkeeping of all pertinent resident information, maintaining strict confidentiality standards as required by law.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Implemented strategies for fall prevention in common areas and within individual rooms, reducing overall incident rates significantly.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Followed nutritional plans to prepare optimal meals.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported needs of [Number]+ residents under long-term care.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Assisted Living Co-Director/Customer Service

West Assisted Living
07.2010 - 02.2012
  • Managed and supervised all operations of facility including supervision and training of all staff, hire and fire responsibility, setting performance standards, and handling all complaints promptly and effectively.
  • Served as Activity Director
  • Marketing and sales
  • Provided administrative support to Medical Board Secretary
  • Provided effective customer service, information, and assistance to public, residents, city and state agencies.
  • Performed background checks of volunteers, residents, and employees.
  • Monitored inventory and supplies.
  • Basic accounting and calculated payroll for 10 employees.
  • Prepared monthly reports for Medical Board Meetings.
  • Attend monthly Medical Board meetings, discuss and plan revenue, present monthly profit reports, and have new hires and projects approved.
  • Ensure that facility was up to code and met Texas State Regulations.
  • Managed sensitive medical records and employee records.
  • Maintained transportation schedule and weekly employee schedule.
  • Collected monthly rental fees of suites.
  • Provided training material to staff and continued education.
  • Yvonne Reddell 254-749-6222
  • Streamlined operations for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Fostered an inclusive environment that valued diversity of thought, experience, and background among team members.
  • Developed innovative solutions to complex problems through creative problem-solving techniques and cross-functional collaboration.
  • Maintained up-to-date knowledge on industry trends and competitors'' offerings, ensuring strategic advantage in the market.
  • Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service consistently.
  • Enhanced team collaboration by implementing effective communication strategies and regular meetings.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Resident Attendant/Caregiver/Customer Service

West Assisted Living
04.2008 - 07.2010
  • Assist residents w/ ADL’s.
  • Provide excellent customer service to visitors, family, and exceptional care to residents.
  • Administer medications.
  • Manage and update all medical records.
  • Create monthly activity calendars for residents.
  • Train new hires.
  • Transport patients to appointments.
  • Prepare meals as needed.
  • Main priority to see that all patients’ welfare and safety in accordance with state regulations.
  • Yvonne Reddell 254-749-6222
  • Coordinated seamless communication between various departments within the facility, streamlining patient care processes.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Managed challenging behaviors among residents effectively, employing de-escalation techniques when necessary.
  • Supported social engagement among residents through the organization of group activities and events.
  • Assisted residents with personal hygiene tasks, ensuring dignity and respect throughout the process.
  • Handled emergency situations calmly and professionally while adhering to established protocols.
  • Actively participated in continuing education opportunities relevant to the role of Resident Attendant, staying informed about best practices in elderly care.
  • Enhanced resident well-being by providing compassionate care and assistance with daily living activities.
  • Facilitated smooth transitions between shifts by maintaining detailed documentation of resident care and progress.
  • Maintained a safe and comfortable environment for residents, conducting regular safety checks and addressing any concerns promptly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Implemented strategies for fall prevention in common areas and within individual rooms, reducing overall incident rates significantly.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Documented patient information and care activities in electronic health record.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.

Manager/Customer Service

Turkey Shop/Panther Stop
01.2006 - 04.2008
  • Managed and supervised all operations of business including supervision and training of all staff, hire and fire responsibility, setting performance standards, handling all complaints promptly and effectively, and balance cash drawers, prepare daily deposits, and balance daily cash receipts.
  • Basic accounting and calculated payroll for 20 employees.
  • Monitored inventory and supplies.
  • Provide exemplary customer service.
  • Responsible for weekly employee schedule.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Customer Service

Czech Stop/Little Czech Bakery
05.1998 - 07.2005
  • Responsible for opening and closing business as needed, balancing cash drawers, prepare daily deposits, and balance daily cash receipts when required.
  • Provide exemplary customer service.
  • Served as head shift leader and trained new staff.
  • Teresa Tamayo 254-826-5316
  • Trained and managed associates in customer service and sales techniques.
  • Provided exceptional customer service, resolving client inquiries promptly and professionally.
  • Provided language translation services for customer service inquiries.
  • Delivered exceptional customer service, resolving issues promptly and professionally.
  • Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
  • Maintained standards of quality, timeliness, productivity and customer service.
  • Educated employees on register use, merchandising, and customer service.

Education

High School Diploma -

West High School
West, Tx
01.2002

Criminal Justice Associates - Field of Study

McLennan Community College
Waco, Tx
01.2008

Assisted Living Management Certificate - undefined

01.2010

Skills

  • Interpersonal and Customer Service Skills
  • Relationship building
  • Friendly, service-oriented personality
  • Effective Teamwork
  • Management
  • Bilingual – Fluent in English and Spanish, ability to interpret and translate
  • Report Preparation
  • Written Correspondence
  • General Office Skills
  • Computer Savvy-computer related equipment and software applications
  • Patient Scheduling
  • Accurate patient registration
  • Insurance Verification
  • New Patient Charting
  • Medical Records Processing
  • Marketing & Sales
  • Front Office Operations
  • Database & Records Management
  • Administrative Support
  • Data Entry (40WMP)
  • Preparing charge entry for medical claims
  • Money handling and daily deposits
  • Billing and payment collection
  • Physician referral tracking
  • Training new team members
  • Problem solving and basic troubleshooting skills
  • Experience in paying attention to detail, multi-tasking, and organization in a fast paced environment
  • Experience and ability to work independently and in teams
  • Experience and ability to prioritize and manage multiple tasks
  • Flexible and versatile - Poised and competent with demonstrated ability to easily transcend cultural differences
  • Excellent written and verbal communication skills
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Problem resolution
  • Complaint resolution
  • Payment processing
  • Client relations
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Appointment scheduling
  • Team development
  • Documentation
  • Administrative support
  • Microsoft PowerPoint
  • Microsoft Office Suite
  • Data collection
  • Staff training
  • Building rapport
  • Technical support
  • Research
  • Account updating
  • Staff education and training
  • Training development aptitude
  • Call triaging

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Aces
  • BBH

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative/Patient Service Specialist

Baylor Scott & White
01.2019 - Current

Customer Service/PSS I

BSW Hillcrest Bellmead Clinic
07.2012 - Current

Resident Attendant/Caregiver

West Assisted Living
02.2012 - 04.2013

Assisted Living Co-Director/Customer Service

West Assisted Living
07.2010 - 02.2012

Resident Attendant/Caregiver/Customer Service

West Assisted Living
04.2008 - 07.2010

Manager/Customer Service

Turkey Shop/Panther Stop
01.2006 - 04.2008

Customer Service

Czech Stop/Little Czech Bakery
05.1998 - 07.2005

Assisted Living Management Certificate - undefined

High School Diploma -

West High School

Criminal Justice Associates - Field of Study

McLennan Community College

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