Maria Angelica Reyna
Fort Myers
Summary
Dynamic manager with extensive experience at McDonald's, excelling in team leadership and customer service. Proven track record in achieving financial goals and enhancing operational efficiency. Skilled in staff training and strategic planning, fostering a high-performance culture that drives results and elevates customer satisfaction. Committed to continuous improvement and effective communication.
Overview
6
6
years of professional experience
Work History
Manager
Mcdonalds
10.2019 - Current
Oversees and directs the crew during a specific shift, ensuring smooth operations and customer service
lead a team in a fast-paced, customer-focused environment. Be responsible for daily operations, team development, customer satisfaction, and achieving financial goals.
Ensure the restaurant runs smoothly and meets McDonald's high standards for quality, service, and cleanliness.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Goal setting
- Relationship building
- Documentation and reporting
- Operations management
- Project management
- Strategic planning
- Staff development
- Workforce management
- Marketing
- Product management
- Budget control
- Business development
- Financial management
- Expense tracking
- Brand management
- Contract management
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Risk management
- Data analysis
- Partnership development
Timeline
Manager
Mcdonalds
10.2019 - Current