Maria Angie Yumul
SeaTac,WA
Summary
Certified Medical Assistant with a strong emphasis on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork, I have a proven ability to collaborate with healthcare professionals to achieve positive outcomes. I am also a dedicated customer service professional with a solid understanding of service delivery and demonstrated multitasking abilities. Committed to fostering professional relationships, I aim to enhance profitability and drive business results. With experience in handling passenger inquiries, ticketing, and baggage issues, I utilize my communication and problem-solving skills to ensure seamless travel experiences while maintaining composure and professionalism in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Young Dermatology
04.2025 - 05.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
Customer Service Agent
Alaska Airlines
11.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Host
Haidilao Hotpot
06.2020 - 01.2022
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Haidilao Hotpot
06.2018 - 06.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Store manager
Dunkin' Donuts
02.2017 - 06.2018
- Inventory stock and reorder when inventory drops to a specified level
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Review inventory and sales records to prepare reports for management and budget departments
- Establish and implement policies, goals, objectives, and procedures for their department
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements and interview, hire, and train new employees or oversee those personnel processes
Assistant Manager
Dunkin' Donuts
03.2016 - 02.2017
- Operate cash registers to accept payments for food and beverages
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Assist with preparing and serving food and beverages
- Prepare staff work schedules
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Oversee activities directly related to making products or providing services
- Manage staff, prepare work schedules, and assign specific duties.
Shift Leader
Dunkin' Donuts
10.2015 - 03.2016
- Enforce safety and sanitation regulations
- Confer with other supervisors to coordinate operations and activities within or between departments
- Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers
- Confer with management or subordinates to resolve worker problems, complaints, or grievances
Crew Member
Dunkin' Donuts
04.2014 - 10.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Greet customers and ascertain what each customer wants or needs.
Education
Certificate - Medical Assistant
Pima Medical Institute
Renton, WA08-2025
High School Diploma - General Education
Laguna Hills High School
Laguna Hills, CA06.2015
Skills
- Conflict resolution
- Proficient in interpersonal communication
- HIPAA regulations knowledge
- Knowledgeable in medical terminology
- Collection and processing of specimens
- Direct patient support
- Accurate patient documentation
- Service excellence
- Airport operations knowledge
- Knowledge of airline policies
- Cultural sensitivity
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Certified Medical Assistant
Young Dermatology
04.2025 - 05.2025
Customer Service Agent
Alaska Airlines
11.2021 - Current
Host
Haidilao Hotpot
06.2020 - 01.2022
Server
Haidilao Hotpot
06.2018 - 06.2020
Store manager
Dunkin' Donuts
02.2017 - 06.2018
Assistant Manager
Dunkin' Donuts
03.2016 - 02.2017
Shift Leader
Dunkin' Donuts
10.2015 - 03.2016
Crew Member
Dunkin' Donuts
04.2014 - 10.2015
High School Diploma - General Education
Laguna Hills High School
Certificate - Medical Assistant
Pima Medical Institute
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