Office 365
Maria Anngeline Valencia
Purchasing / I.T Support
Lanexa,Virginia
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permission, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Purchasing
Arai Americas, Inc.
Virginia Beach, VA
07.2022 - Current
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Negotiated with suppliers, vendors and other representatives.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
- Instituted advanced level of data reporting using Syspro (ERP) to develop purchasing strategies and identify buying trends.
- Researched suppliers based on availability, quality, selection and price.
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
- Handled customs clearances and documentation to deliver goods in compliance with laws and regulations.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Reviewed proposals, qualified vendors and recommended optimal suppliers.
- Manage and maintain 30 network workstations, 8 network printers, label printers and run updates when needed.
IT Support Specialist
Arai Americas, Inc.
Virginia Beach, Virginia
12.2017 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Delivered onsite technical support for 30 employees.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Translated complex technical issues into digestible language for non-technical users.
- Submitted service tickets for equipment maintenance requests.
- Used ticketing systems to manage and process support actions and requests.
Sales Associate
7-eleven Convenience Store
Norfolk, Virginia
01.2015 - 07.2016
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
ESL Teacher
The First Uniting Christian Church
Cavite, Philippines
01.2012 - 12.2014
- Developed activities and integrated technology to diversify instruction.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension.
- Improved instruction methods by using various assessment tools and strategies.
- Documented student attendance and progress against goals.
- Emphasized critical thinking through small group activities.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Attended workshops to learn about student motivation and engaging learning activities.
- Assisted department head in establishing daily schedules, curriculum and ESL activities.
Education
Associate of Applied Science - Information Technology
J. Sargeant Reynolds Community College
Richmond, VA 08.2021 - Current
Associate of Arts - Information Technology
STI College Rosario
Cavite, Philippines 06.2009 - 05.2011
Skills
Eye for detail
Procurement
MS Office Expertise
Goods procurement
Flexible and Adaptable
Organization and Time Management
Troubleshooting
Technical Support
Wireless area networking
AV presentation
Hardware upgrades
Mobile device management
Videoconferencing
Ticket support system management
Application support
Windows 10
Inventory management
Data analysis
Self-Motivated
Multitasking Abilities
Software
Syspro - ERP System
Zoom
Label Matrix
Nice Label
ERMS/Gentran
Timeline
Purchasing
Arai Americas, Inc.
07.2022 - Current
Associate of Applied Science - Information Technology
J. Sargeant Reynolds Community College
08.2021 - Current
IT Support Specialist
Arai Americas, Inc.
12.2017 - Current
Sales Associate
7-eleven Convenience Store
01.2015 - 07.2016
ESL Teacher
The First Uniting Christian Church
01.2012 - 12.2014
Associate of Arts - Information Technology
STI College Rosario
06.2009 - 05.2011