Maria Antonia Urrea
Orlando,FL
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Sky Builders
01.2021 - Current
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Developed and maintained filing systems to facilitate easy access to information.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Request compliances of insurances
- Managed payroll
Administrative Coordinator
Confecciones Pauly
02.2019 - 08.2020
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Created presentations and other materials to support organizational activities.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Customer Service Assistant
Advertising
05.2017 - 04.2018
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Client and agency support during the production of various advertising campaigns.
- Utilized problem-solving skills to address customer queries and complaints.
Education
Last Level of English/C1 - English
UCF
Orlando12.2022
Diploma - Bussiness Managment
Ana G Mendez
Orlando, FL12.2022
High School Diploma -
Marymount School
Medellin, Colombia07.2020
No Degree - Industrial Design
Universidad Pontificia Bolivariana
Medellin, Colombia06.2020
No Degree - Advertising
BMCC Manhathan Community College
New York, NY06.2018
Skills
- Business Administration
- Mail Handling
- Customer Assistance
- Time Management
- Meeting Arrangements
- Conflict Management
- Staff Supervision
- Customer Service and Satisfaction
- Performance Improvement
- Effective Planning
- Inquiry Requests
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Sky Builders
01.2021 - Current
Administrative Coordinator
Confecciones Pauly
02.2019 - 08.2020
Customer Service Assistant
Advertising
05.2017 - 04.2018
Last Level of English/C1 - English
UCF
Diploma - Bussiness Managment
Ana G Mendez
High School Diploma -
Marymount School
No Degree - Industrial Design
Universidad Pontificia Bolivariana
No Degree - Advertising
BMCC Manhathan Community College
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