Reading Traveling
Maria Arra Gleane RN
Summary
-Highly organized Medical Admin / Nurse knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence.
-To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skill,organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, loyal and resourceful professional known for commitment to exceeding employer expectations.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
13
13
Certifications
Work History
Medical Secretary
Royal Caribbean Cruises Limited
07.2021 - Current
- Providing secretarial support to the Senior Doctor, Doctor(s), and Nurses, including the scheduling of daily activities, organizing Crew member appointments, filing and sending confidential records, copying forms, and maintaining and ordering office supplies, and preparing inter-departmental memos by typing and formatting documents.
Pilot Reinstatement Nurse Coordinator/Case Manager
dnata Travel Inc
08.2020 - 12.2021
- Provide over all assistance in handling health case management of suspended pilots’ license reinstatement and return to work process
- End to end Case management ensuring continuity of care to same AME Doctor, follow ups, external specialist Dr’s appointments, medical report chasing and reinstatement appointments are booked and tracked
- Weekly case discussion with Senior Aero Medical Examiner & Monthly submission of statistic reports related to reinstatement, ongoing cases on long term sickness and update.
Front Desk Receptionist Cum Medical Secretary
Platinum Medical Center, Eve Medical Ctr
05.2017 - 07.2019
- Handled complete operation of the office on the front and back end including; billing, filing, scheduling, assisted with patients concerns, writing letters and office visits, utilizes coding (ICD 9 & ICD 10 codes)
Seasonal Front Desk- Customer Service Officer
GLOBAL VILLAGE
11.2016 - 04.2017
- Provide attraction or event information to patrons; Provide assistance to patrons entering or exiting amusement park.
Medical Secretary Cum Front Desk Receptionist
Mercato Family Clinic
07.2015 - 10.2016
- Maintained patient appointment calendars,screened phone calls, prepared routine correspondence via Word documents.
- Obtained and maintained patient insurance information & prior authorization from insurance companies and verify eligibility for services of rendered or received.
- Registered all private patients into the medical billing and record software system & entered the initial charge using the CPT codes
- Collected any cash payment from time of service Printed super bill & presented to the patient at the conclusion of each visits Managed/ prepared all accounts reports, receivable, payable and medical billing problems.
Patient Service Representative Cum Front Desk Rep
Makati Medical Center
06.2014 - 07.2015
- Performs patient registration, encoding of laboratory test, and billing by obtaining and accurately encoding pertinent patient information in the system and other medical packages availed by patient, received specimen and releases appropriate diagnostic result to patient, doctor’s or units where result is needed.
Retail Manager, Franchise
Globe Telecom, VistaCom Corp
09.2011 - 02.2014
- Specialize in providing exceptional managerial and customer service in fast-paced environments
- Implemented customer service procedures to increase customer satisfaction and prepared quarterly marketing reports and forecasts & gathered.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Adept at seeking out new technologies and remaining up-to-date on product upgrades and available software applications.
Reservations Executive
Hilton Hotel Reservations
08.2010 - 07.2011
- Receiving phone call inquiries about rates and availability and escalating calls from one department to another; Inbound
- Booking/Modifying/Canceling/Up selling and Cross Selling hotel reservations (Group/Individual/Corporate)
- OVER ALL TOP AGENT FOR JUNE 2011-with the highest ABCD Rating Score of 4.5 & with the highest conversion for the month of June 2011 with 11/11 VOC (Customer’s Satisfaction Survey)/June 2011 Pasig City
Education
Bachelor of Science - Nursing
Baliuag University
Baliuag, BUL 06.2003 - 03.2008
Bachelor of Science - Tourism Management
Richwell Colleges
Plaridel, Bulacan 06.2023 - Current
Bachelor of Science - Business Administration
Far Eastern University
Sampaloc, Manila, Philippines 06.2001 - 03.2002
Skills
Medical Office Management and ICD 10 Coding
Financial Reporting, Spreadsheet and Data Entry
Customer Relations and Communications
Executive & Admin Support, Planning & Coordination
MS Office
Interpersonal Communication and Telephonic Customer Support
Flexible and Adaptable, Team work and Collaboration
Certification
Registered Nurse- License #:0850239 | Professional Regulation Commission - 2015- Present
Interests
Web Surfing Music
Team Sports Volunteer Works
Movies / Documentaries
Timeline
LibertyOf the Seas RCCL- Employee of the Month Nominee for month of July 2023
07-2023
Bachelor of Science - Tourism Management
Richwell Colleges
06.2023 - Current
Vision of the Seas RCCL- Employee of the Month Nominee for month of Nov 2022
12-2022
Certificate of Completion - Getting Started as a New Leader Course
12-2022
MARPOL 1-VI with Ballast Water Management | Renaissance Training Center Inc. | Sept 2022
09-2022
Leadership and Programme Management in Infection Prevention and Control (IPC) | World Health Organization-Health Emergencies Programme | Sept 2022
09-2022
ACLS Training / Certification | medtigo Health Education | Sept 2022
09-2022
March and April 2022-Employee of the Month-Nominee | Mariner of the Seas- RCCL
04-2022
March 2022- Employee of the Month | Mariner of the Seas- RCCL
03-2022
Medical Secretary
Royal Caribbean Cruises Limited
07.2021 - Current
Pilot Reinstatement Nurse Coordinator/Case Manager
dnata Travel Inc
08.2020 - 12.2021
Front Desk Receptionist Cum Medical Secretary
Platinum Medical Center, Eve Medical Ctr
05.2017 - 07.2019
Seasonal Front Desk- Customer Service Officer
GLOBAL VILLAGE
11.2016 - 04.2017
Medical Secretary Cum Front Desk Receptionist
Mercato Family Clinic
07.2015 - 10.2016
Registered Nurse- License #:0850239 | Professional Regulation Commission - 2015- Present
02-2015
Patient Service Representative Cum Front Desk Rep
Makati Medical Center
06.2014 - 07.2015
Retail Manager, Franchise
Globe Telecom, VistaCom Corp
09.2011 - 02.2014
CASHIERING; INVENTORY; CUSTOMER SERVICE; MANAGERIAL; PERSONALITY DEVELOPMENT | MAY K Learning Center Training Program
08-2011
Reservations Executive
Hilton Hotel Reservations
08.2010 - 07.2011
ENGLISH LANGUAGE TRAINING CERTIFICATION | Berlitz International
01-2010
STORE SUPERVISOR TRAINEE | Suyen Corporation
08-2008
CERTIFICATE OF RECOGNITION-ENGLISH COMMUNICATION SKILLS TRAINING PROGRAM | TELEDEVELOPMENT SERVICES | Aug 2006
08-2006
Bachelor of Science - Nursing
Baliuag University
06.2003 - 03.2008
Bachelor of Science - Business Administration
Far Eastern University
06.2001 - 03.2002
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