Maria Beatriz Intriago

· Managed financial transactions and inquiries, building strong, long-term client relationships while enhancing overall client satisfaction.

· Sales & Cross-Selling by identifying client needs through a deep understanding of banking products, providing tailored solutions that significantly contributed to branch sales objectives.

· Ensured strict adherence to all banking regulations, security protocols, and internal policies to safeguard client data and maintain transaction integrity.

· Team Collaboration by working closely with team members and management to streamline branch operations, support strategic business initiatives, and drive organizational success.

· Efficiently resolved client concerns with professionalism, escalating complex issues to senior management or specialized departments as needed.

· Maintained meticulous cash handling practices, consistently achieving accuracy in transaction processing and end-of-day balancing to prevent discrepancies

• Delegate tasks and responsibilities to ensure a smooth and efficient operation.
• Oversee the opening or closing of the store, ensuring adherence to operational procedures, manage daily shift activities, including staff assignments, breaks, and deployment.
• Inventory Control by monitoring and managing inventory levels, ensuring sufficient stock for daily operations, placing orders and handling deliveries, and maintaining accurate records of inventory.
• Facilitated communication between management and staff, acting as a liaison for concerns and suggestions.
• Sales Growth to implement upselling strategies that contributed to an increase in average transaction value.

• Quality Assurance by implementing and enforce quality control processes to ensure project deliverables meet established standards
• Conduct regular reviews to assess project progress and quality. Reporting and documentation to prepare regular progress reports for stakeholders and leadership
• Maintain comprehensive project documentation, including plans, reports, and change requests. Allocate resources efficiently to meet project goals and deadlines.
• Successful project delivery by spearheading the successful completion of projects, meeting all deadlines and achieving project objectives.