MARIA BELINDA RAMIREZ
CHERRY HILL,NJ
Summary
Dynamic sales leader with a proven track record at H&B Direct Selling Company, enhancing operational efficiency and driving revenue growth. Skilled in consultative sales and team development, I excel in creating strategic partnerships and fostering high-performance cultures. Achieved a significant increase in market share through innovative sales strategies and exceptional customer relationship management.
Experienced with customer engagement, negotiation, and relationship management. Utilizes strategic sales techniques to drive revenue and build lasting client partnerships. Track record of effective problem-solving and consistently meeting sales goals.
Knowledgeable [Desired Position] with proven track record in driving sales growth and fostering strong client relationships. Demonstrated success in increasing revenue through strategic sales techniques and effective communication. Exhibited skills in negotiation and problem-solving to consistently meet and surpass sales targets.
Overview
31
31
years of professional experience
1
1
Certification
Work History
General Sales Specialist
Macys
09.2021 - 01.2024
- Provided detailed product knowledge to customers, effectively demonstrating the value proposition of each offering.
- Worked closely with other departments, such as marketing and product development, to improve overall company performance in reaching sales targets.
- Implemented creative marketing strategies that generated increased brand awareness and customer interest.
- Collaborated with team members to achieve collective sales goals, sharing best practices and learning from one another.
Salesperson
Quails
04.2019 - 04.2020
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
VIP Sales Rep
Crown Plaza Hotel
03.2018 - 04.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Consultant
CM STAR CORPORATON
04.2015 - 09.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
Managing Director
H&B Direct Selling Company
04.2004 - 02.2007
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
- Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
- Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
- Elevated brand recognition on global scale by executing comprehensive digital marketing campaign.
- Cultivated high-performance organizational culture by implementing robust talent management and development program.
- Drove company revenue growth, orchestrating effective sales and marketing strategy that targeted untapped markets.
- Led company through successful digital transformation, enhancing operational effectiveness and customer engagement.
- Directed company's sustainability initiative, resulting in recognition as industry leader in environmental responsibility.
- Oversaw successful acquisition and integration of competitor, significantly increasing market presence and product diversity.
- Optimized operational efficiencies, streamlining processes through introduction of cutting-edge technology.
- Improved decision-making processes, implementing data analytics tools that provided actionable insights across departments.
- Facilitated entry into new international markets, conducting thorough market research and establishing local partnerships.
- Negotiated high-value contracts with key clients, securing long-term revenue streams.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
Branch Sales Manager
LTS PHILIPPINE CORPORATON
04.1993 - 04.2002
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Managed branch sales, customer service, finances and recordkeeping.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
- Managed budgets effectively by monitoring expenses closely against projected income streams, ensuring financial stability for the branch at all times.
- Resolved customer complaints to maintain high level of satisfaction.
- Analyzed market trends and competitor activities, adjusting sales tactics accordingly for maximum impact on target audience segments.
- Participated in local networking events to increase brand visibility within the community, generating interest from prospective clients as well as potential partners or investors.
- Interviewed, hired and developed team of [Number].
- Enhanced branch reputation through active involvement in local community initiatives, fostering goodwill and generating positive word-of-mouth marketing.
- Addressed client concerns or complaints promptly with empathy and professionalism; resolved issues efficiently without compromising on service excellence standards.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Associate of Science - Accounting
Columban College
Olongapo City, Philippines04-1981
Skills
- Sales presentations
- Customer care
- Value-based selling
- Customer relationship management
- Operations management
- Branch operations
- Customer relationship building
- Event participation
- Sales strategy development
- Persuasive communication
- Quality assurance
- Community networking
- Sales process
- Consultative sales
- Team collaboration
- Team development
Accomplishments
- Exceeded monthly quota [number] times.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Certification
- Salesforce Certified Administrator - Salesforce.
Languages
English
Professional Working
Timeline
General Sales Specialist
Macys
09.2021 - 01.2024
Salesperson
Quails
04.2019 - 04.2020
VIP Sales Rep
Crown Plaza Hotel
03.2018 - 04.2019
Sales Consultant
CM STAR CORPORATON
04.2015 - 09.2017
Managing Director
H&B Direct Selling Company
04.2004 - 02.2007
Branch Sales Manager
LTS PHILIPPINE CORPORATON
04.1993 - 04.2002
Associate of Science - Accounting
Columban College
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