Maria Bernadette Jorda-Bondoc
Allen,TX
Summary
Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Business Owner
Self-employeed
01.2020 - Current
- I run and operate a small business selling old and new merchandise at the flea market in McKinney.
- I also bake and supply specialty Filipino desserts for 2 restaurants in Plano and Lewisville.
- Manage daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
Office Manager
Synergy Home Care, Home Health Care
10.2015 - 04.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Franchise Owner
Quiznos Subs
01.2008 - 04.2013
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
- Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
- Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
Loan Officer/Underwriter
Countrywide Home Loans
02.1995 - 01.2009
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
Intern
Industry Hills Sheraton Resort
01.1990 - 01.1995
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
Bachelor of Arts - Hotel, Restaurant, & Travel Management
Cal Poly Pomona
Pomona, CA09.1994
High School Diploma -
Nogales High School
La Puente, CA09.1984
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Project Management
- Operations Management
- Incident Response
- Organizational Development
- Inventory Tracking and Management
Certification
Food Handler's Certificate
Notary Public
Timeline
Business Owner
Self-employeed
01.2020 - Current
Office Manager
Synergy Home Care, Home Health Care
10.2015 - 04.2021
Franchise Owner
Quiznos Subs
01.2008 - 04.2013
Loan Officer/Underwriter
Countrywide Home Loans
02.1995 - 01.2009
Intern
Industry Hills Sheraton Resort
01.1990 - 01.1995
Bachelor of Arts - Hotel, Restaurant, & Travel Management
Cal Poly Pomona
High School Diploma -
Nogales High School
Similar Profiles
Michael MelakuMichael Melaku
Personal AI & Design Projects at Self-employeedPersonal AI & Design Projects at Self-employeed
Natalie LovejoyNatalie Lovejoy
Fine Artist at Self-employeedFine Artist at Self-employeed
Victoria HutchinsonVictoria Hutchinson
Mobile Bartender at Self-employeedMobile Bartender at Self-employeed
Bo FaubionBo Faubion
Lawn Care Business Owner at Self-employeedLawn Care Business Owner at Self-employeed
Christopher ChanaaChristopher Chanaa
General Manager (GM) at Ali Baba MediterraneanGeneral Manager (GM) at Ali Baba Mediterranean