Maria Beronica Tafoya
Oxnard,CA
Summary
Dynamic Manager with a proven track record at Flowers by Paulann, enhancing customer satisfaction and cutting operational costs through strategic negotiation and effective staff management. Skilled in business planning and financial management, I excel in project management and interpersonal communication, significantly boosting team performance and driving improvement initiatives.
Overview
4
4
years of professional experience
Work History
Manager
Flowers by Paulann
04.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
General -
Oxnard High School
Oxnard, CASkills
Mathematical calculations
Languages
Spanish
Native or Bilingual
Timeline
Manager
Flowers by Paulann
04.2020 - Current
General -
Oxnard High School
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