Maria Beronica Tafoya
Oxnard,CA
Summary
Dynamic Manager with a proven track record at Flowers by Paulann, enhancing customer satisfaction and cutting operational costs through strategic negotiation and effective staff management. Skilled in business planning and financial management, I excel in project management and interpersonal communication, significantly boosting team performance and driving improvement initiatives.
Overview
4
4
years of professional experience
Work History
Manager
Flowers by Paulann
Oxnard, CA
04.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
General -
Oxnard High School
Oxnard, CASkills
Mathematical calculations
Job inspections
Sales and marketing
Business administration
Project Management
Staff Management
Budgeting
Business planning
Improvement initiatives
Financial Management
Negotiation
Languages
Spanish
Native or Bilingual
Timeline
Manager
Flowers by Paulann
04.2020 - Current
General -
Oxnard High School