Maria Biel Meneses
Raleigh,North Carolina
Summary
Dynamic leader with 18 years of proven expertise in enhancing customer satisfaction and staff efficiency. Excelled in problem-solving and staff management, significantly reducing employee turnover. Skilled in bartending and fluent in English, adept at driving sales and ensuring top-notch customer relations through meticulous attention to detail and exceptional service knowledge.
Overview
19
19
years of professional experience
Work History
Assistant Manager/ Waitress/ Bartender
Sushi O Bistro
Raleigh, NC
09.2019 - Current
- Opens and closes the restaurant. Delegates shift responsibilities of team members. Ensures that dining room is clean and set with a relaxing ambiance, bar is fully stocked, and restrooms are clean.
- Develops strong working relationships with staff to promote a fun and positive work environment reducing employee turnover rate. Promotes teamwork.
- Conducts staff meetings regarding menu changes, new menu items and specials, and performance improvement.
- Maintains a clean, safe, and organized store environment to enhance customer experience and staff efficiency. Ensures that the restaurant adheres to health and safety regulations.
- Enforces company policies and handles staff problems with fairness and respect.
- Trains newly hired servers, hosts, and bartenders. Explains the menu to them, teaches them how to use the pos systems and how to do their side works. Identifies possible attitude problems and corrects it.
- Handles customer complaints. Maintains a calm and professional demeanor when dealing with unhappy customers.
- Generates repeat business through exceptional and personalized customer service. Establishes rapport with existing customers. Suggests menu items and drinks based on customers taste and preferences.
- Checks presentation and quality of food.
- Prepares fancy and delicious mixed drinks. Suggests a type of wine that will complement their food choices.
- Collects all servers shift reports and pays them. Checks that all closing side works are done. Double checks all warmers and gas to make sure they are all off.
- Contacts vendors when supply is running low before delivery dates.
Restaurant Manager
Mount Fuji Asian Bistro & Sushi Bar
Durham, NC
02.2006 - 08.2019
- Opened and closed restaurant. Ensured that the dining room is clean and set with a relaxing ambiance, bar is fully stocked, and restrooms are clean. Delegated shift responsibilities of staff members, while at the same time promoted teamwork, to ensure that the restaurant runs smoothly..
- Conducted hiring process for front of the house staff. Trained newly hired staff. Educated them with the menu, taught them how to use the pos systems, and showed them how to do all their side works. Identified potential attitude problems and corrected it.
- Conducted staff meetings regarding menu changes, new menu items and specials, and performance improvement.
- Handled staff problems with fairness and respect.
- Maintained a clean, safe, and organized restaurant environment to enhance customer satisfaction and staff efficiency. Ensured that the restaurant is following health and safety regulations and maintained it by educating staff members.
- Coordinated with kitchen manager regarding inventory and placed the orders with the vendor that offered the best price without sacrificing quality. Contacted vendors when supply is running low and we need emergency delivery.
- Checked bar inventory and placed wine and liquor orders.
- Prepared fancy and delicious mixed drinks. Offered customers wine suggestions that will best pair with their food choices.
- Established close relationships with staff members, while still upholding company policy, by promoting a fun and positive environment. Thereby, reducing employee turnover rate.
- Generated repeat business by providing exceptional and personalized customer service. Offered suggestions on menu items based on the customer’s taste and preference.
- Established rapport with existing customers. Enhanced customer satisfaction by asking feedback on their dining experience.
- Handled reservations, catering orders and event bookings. Collected payments and hired necessary personnel for special events.
- Handled customer complaints. Maintained a calm and professional demeanor when dealing with an unhappy customer.
- Wrote checks for vendors and employees. Organized receipts for easy access.
- Prepared weekly schedules.
- Collected end of shift reports and paid them out. Checked that all side works are done satisfactorily.
Education
Associate Degree In Nursing - Nursing
Durham Technical Community College
Durham, NCSkills
- Pays attention to detail
- Excellent Customer Relations
- Problem solver
- Excellent staff manager
- Product and service knowledge
- Fluent in English
- Can work 60-84 hours a week
- Money handling
- Bartending
- Sales Reporting
Social media
Facebook: Mariel Meneses. Instagram: mariel2k
Timeline
Assistant Manager/ Waitress/ Bartender
Sushi O Bistro
09.2019 - Current
Restaurant Manager
Mount Fuji Asian Bistro & Sushi Bar
02.2006 - 08.2019
Associate Degree In Nursing - Nursing
Durham Technical Community College