Maria C. Gardea
Woodland,CA
Summary
Proven Patient Services Representative with a strong background in healthcare knowledge and customer service, notably at UC Davis Medical Center. Excelled in patient registration and insurance verification, enhancing patient satisfaction and streamlining administrative processes. Demonstrated exceptional problem-solving abilities and teamwork, contributing to improved clinic efficiency and patient care. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
Patient Services Representative II
UC Davis Medical Center
01.2016 - Current
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Assisted patients in filling out check-in and payment paperwork.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
Attendance Clerk
Woodland Joint Unified School District
08.2010 - 11.2016
- Supported school administration by generating accurate attendance reports for decision-making purposes.
- Ensured compliance with state regulations by staying informed on changes in requirements and adapting processes accordingly.
- Implemented confidential system for students to report barriers to attendance, leading to targeted support interventions.
- Streamlined morning check-in process, reducing student wait times by implementing digital attendance system.
- Actively participated in meetings with academic team to discuss attendance concerns and strategies for improvement.
- Input daily attendance information into office database for [Number]-student school.
- Expedited the enrollment process by obtaining accurate contact information for new students'' families during registration periods.
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
- Provided timely notifications to parents about unexcused absences, resulting in improved parental involvement in their child''s schooling process.
- Assisted in annual audit of attendance records, confirming accuracy and integrity of data.
- Played key role in implementation of rewards program for excellent attendance, boosting student motivation.
- Reduced tardiness rates by implementing effective follow-up procedures and communicating expectations to students.
- Called parents and guardians to inquire about late or truant students.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
Patient Service Representative
Woodland Dignity Clinic
04.2015 - 09.2015
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Assisted patients in filling out check-in and payment paperwork.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients with check-in procedures.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Balanced deposits and credit card payments each day.
Patient Service Representative
Sutter Medical Clinic
01.2000 - 04.2003
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Assisted patients in filling out check-in and payment paperwork.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
Education
Associate of Science - Social Work
Woodland Community College
Woodland, CA06-2023
Medical Assistant Certificate - Medial Assistance
Western Health College
Sacramento CA.01-2000
Skills
- Patient confidentiality
- Patient Registration
- Appointment Scheduling
- Insurance Verification
- Healthcare knowledge
- Patient check-in
- Customer Service
- Problem-Solving
- HIPAA Compliance
- Multitasking and Organization
- Phone and Email Etiquette
- Team Collaboration
- Flexible Schedule
- Training Coordination
- Medical Terminology
- Payment Processing
- Eligibility Determination
- EMR
- Call Screening Fluency
Languages
Spanish
Full Professional
Timeline
Patient Services Representative II
UC Davis Medical Center
01.2016 - Current
Patient Service Representative
Woodland Dignity Clinic
04.2015 - 09.2015
Attendance Clerk
Woodland Joint Unified School District
08.2010 - 11.2016
Patient Service Representative
Sutter Medical Clinic
01.2000 - 04.2003
Associate of Science - Social Work
Woodland Community College
Medical Assistant Certificate - Medial Assistance
Western Health College
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