Maria C. Geffken
East Longmeadow,MA
Summary
Self-starter, self-motivated and driven by results in a collaborative and communicative manner. Strengths include the ability to influence and drive connections across all levels of associates, protect and support team members, and create a collaborative atmosphere. Results driven with a proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
27
27
years of professional experience
Work History
Scrum Master - Master Level
Enterprise Technology
04.2022 - Current
- Responsible for multiple Seismic projects, Hearsay & creation of a mobile app tracking study with a major university.
- Manage offshore and onshore teams.
- Highly organized, personable, value team members and deliver on time and within scope and budget.
Business PMO, Project Manager
07.2019 - 04.2022
- Coordinate needs of customer with solution to be implemented
- Raise and document concerns, risks, and next steps
- Create and atmosphere of trust and collaboration across all team members.
MassMutual Business Operations
06.2018 - 07.2019
- Fraud Contact for Field: Collaborate with field to ensure their needs and concerns are met
- Liaison between field and home office
- Create and deliver training to ATS New Hires
- Lead audit mitigations that affect field
- Delivery Lead Fraud Strategy & Prevention Team: Deliver a usable intake and off boarding model for team
- Monitor team member’s capacity
Scrum Master
MassMutual BPMO
01.2016 - 05.2018
- Certified Scrum Master: Manage daily SalesForce for Service Center project which includes daily huddles, roadblock discussions, financials, and bi-weekly code deliveries
- Support Term Reprice Clean Up, Abandoned Property, Care Choice One Late State and MMIPO (Disability and Algorithmic Underwriting)
- Lead team of actuaries, product, pricing and technical associates in strategy, development, and delivery of repriced term product.
Business Systems Analysts
MassMutual Financial Group
01.2014 - 01.2016
- Joined Algorithmic Underwriting Project for both Haven and career agency system.
- Drove business, technical and rules engine requirements, testing and readiness for Juvenile Algorithmic Underwriting project
- Steered business and technical teams to embrace open dialogue for 17-40 Algorithmic UW project; to increase acceptance within business of rules engine
- Created and shared documentation for underwriting team around new workflow
- Fostered clear and direct dialogue with business partners as well as senior leadership by creating and distributing monthly communication
- Managed the refiling of forms, scripts, and online part 2 to support Algorithmic Underwriting.
Business Analyst
MassMutual Enterprise Technology
09.2007 - 01.2016
- Fostered an atmosphere of open communication between business and technical organization to create an environment open to change.
Training Consultant
USIG New Business Operations
08.2003 - 09.2007
- Empowered those with knowledge to share their experiences in a way that was beneficial to the entire organization
- Educated business Subject Matter Experts in “On the Job Training” techniques and acted as a mentor
- Worked with management to continue to suggest ways to improve upon training of new hires within Life New Business.
Case Manager
09.1996 - 08.2003
- Created an atmosphere of understanding and learning by taking complex tasks and making easy to understand internally & for our field staff
- Education / Life Experience
- Friesen, Kaye, and Associates – Designing Instruction – 2006
- Friesen, Kaye, and Associates - On the Job Training – 2006
- Business Requirement Management – Ouellette & Associates – 2008
- Plan, Manage & Communicate Requirements – 2010
- Collaborate with Stakeholders – 2010
- Model and Document Your Project Requirements – 2010
- Core Competencies for Business Analysis - 2010
- Agile Training – 2011
- Intro to Agile Product Dev
- Using Scrum – 2011
Education
Bachelor of Arts - Leadership & Organizations
BayPath University
Longmeadow05.2021
Bachelor’s Degree - Organizations
BayPath University
Longmeadow, MA2021
Skills
- Customer Requirements Analysis
- Risk Management Strategies
- Efficient Work Breakdown Structuring
- Organized and skilled at driving results
- Skilled in training on complex systems
- Strategy Implementation
- Quality Deliverables
- Organizational Structure
- Backlog Management
- Collaborative Environments
- Oversee Vendors
- Communication Planning
- Deliverable Tracking
- Effective Customer Communication
Timeline
Scrum Master - Master Level
Enterprise Technology
04.2022 - Current
Business PMO, Project Manager
07.2019 - 04.2022
MassMutual Business Operations
06.2018 - 07.2019
Scrum Master
MassMutual BPMO
01.2016 - 05.2018
Business Systems Analysts
MassMutual Financial Group
01.2014 - 01.2016
Business Analyst
MassMutual Enterprise Technology
09.2007 - 01.2016
Training Consultant
USIG New Business Operations
08.2003 - 09.2007
Case Manager
09.1996 - 08.2003
Bachelor of Arts - Leadership & Organizations
BayPath University
Bachelor’s Degree - Organizations
BayPath University
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