Summary
Overview
Work History
Education
Skills
Timeline
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Maria C Gomez

Bachelor’s degree in Social Communication
Clermont,FL

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Personable and dedicated Customer Service Representative with extensive experience in SALES industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience
8
8
years of post-secondary education

Work History

MANAGER, PARTS SALES

AutoZone
Clermont, FL
04.2023 - Current
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Ensures that merchandise is restocked and placed in their respective areas.
  • Actively engaged in developing more effective customer service skills.
  • Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations.
  • Overall store retail/commercial management, supervision, and policy implementation.
  • Employee staffing, training, and development
  • Inventory management
  • Customer service leadership

Salesperson

MAYOR BEVAL
MARACAIBO, VENEZUELA
06.2019 - 06.2021
  • Created successful strategies to develop and expand customer sales.
  • Demonstrated product features to align with customer needs.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Fostered relationships with customers to expand customer base and retain business.
  • Compiled reports on sales activity, progress towards goals, and other metrics.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Listened to customer needs to identify and recommend best products and services.
  • Provided personalized service to build relationships with customers.
  • Identified customer needs by asking questions and advising on best solutions.
  • Analyzed customer feedback to identify areas of improvement in product offerings.

Supervisor

GRUPO TANDEM
MARACAIBO, VENEZUELA
08.2009 - 08.2013
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Collaborated with other departments to coordinate workflow processes between teams.

Education

Bachelor’s Degree in Social Communication -

Rafael Belloso Chacín University.
VENEZUELA
09.1996 - 07.2004

Skills

  • Marketing
  • Operations Management
  • Business Development
  • Policy Implementation

Timeline

MANAGER, PARTS SALES

AutoZone
04.2023 - Current

Salesperson

MAYOR BEVAL
06.2019 - 06.2021

Supervisor

GRUPO TANDEM
08.2009 - 08.2013

Bachelor’s Degree in Social Communication -

Rafael Belloso Chacín University.
09.1996 - 07.2004

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Maria C GomezBachelor’s degree in Social Communication