Maria C Guillen
San Antonio,TX
Summary
To utilize experience and skills acquired from housekeeping and production line supervisory positions with an emphasis on staff development through training, mentoring, and documentation.
Overview
28
28
years of professional experience
Work History
Production Supervisor
Finck
Housekeeping supervisor
ABM Janitorial Services
04.2018
- Supervised 17- 40 employees
- Maintain fitness's clean at USAA
- Oversaw laundry department including the cleaning and folding of uniforms and the cleaning and folding of towels. Ensured that men's and women's locker rooms were clean and fully stocked with towels, shampoo, and other amenities.
- Also functioned as quality control supervisor for special projects
Housekeeping Supervisor
Lackland Air Force Base
12.2023 - Current
- Supervised daily cleaning operations to maintain high standards of cleanliness and safety.
- Trained and mentored housekeeping staff on efficient cleaning techniques and safety protocols.
- Coordinated schedules and assignments to optimize workflow and coverage across facilities.
- Implemented quality control measures to ensure compliance with Air Force cleanliness standards.
- Conducted routine inspections to identify areas for improvement in housekeeping practices.
- Addressed staff concerns promptly, fostering a positive work environment and team cohesion.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
Housekeeping Supervisor
UT Health Science Center at San Antonio
04.2018 - 05.2023
- Daily supervision of 8 to 20 housekeepers including 2 to 4 team leaders (dependent upon square footage and number of buildings in assignment)
- Duties included but not limited to:
- Quality Assurance Inspections
- Area rounding with clients
- Checking and approving employee worktime
- Inputting work order labor hours for assigned employees
- Employee conflict resolution (including documentation of mentoring and reprimands)
- Customer service response and follow up
- Incident response (spills, broken glass, emergency clean up, etc..)
- New employee training
- Assist with floor care (stripping, waxing, and buffing)
Housekeeping Supervisor
C & W services
07.2014 - 04.2017
- Collaborated with maintenance and housekeeping to achieve goals.
- Recruited and trained new members of the guest service team.
- Resolved service-related problems in a timely manner.
- Developed departmental objectives, work schedules, budgets and policies.
- Updated team members about changes in hotel products, services, pricing and policies.
Production Supervisor
Cigar Co
01.1998 - 06.2014
- Escalated safety and quality issues and initiated remedial actions promptly.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Maintained up-to-date knowledge and information about technology and plant management best practices.
- Waitress /supervisor
- El Siete Mares
- San Antonio, TX
- March 1992 to October 1996
- Delivered quality service by providing a warm and welcoming environment.
- Effectively listened to, understood and clarified guest concerns and issues.
- Maintained complete daily knowledge of restaurant menu, including specials.
- Routinely supported other areas of the restaurant as requested including answering telephones and completing financial transactions for other staff.
- Maintained clean dining room, lobby and service areas at all times.
Education
High School Diploma -
Preparatoria
San Jose De Gracia Michoacán 06.1992
Skills
Quality control
Laundry department
General housekeeping and janitorial services
Building and university and base services
Strip and wax, extract and shampoo carpet equipment
Notating, documentation evaluating
Languages
English
Native or Bilingual
COMMUNICATION
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders.
LEADERSHIP
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Timeline
Housekeeping Supervisor
Lackland Air Force Base
12.2023 - Current
Housekeeping Supervisor
UT Health Science Center at San Antonio
04.2018 - 05.2023
Housekeeping supervisor
ABM Janitorial Services
04.2018
Housekeeping Supervisor
C & W services
07.2014 - 04.2017
Production Supervisor
Cigar Co
01.1998 - 06.2014
Production Supervisor
Finck
High School Diploma -
Preparatoria