Maria C. Infante Rodriguez
North Bergen,New Jersey
Summary
With a proven track record at Northern NJ Cardiology Associates, I excel in streamlining operations and enhancing patient care through effective multitasking and strong work ethic. My leadership in transitioning the practice to HMO's, and later with Hackensack Meridian Health, my expertise in Epic software, my bilingual proficiency, and HIPAA regulations understanding have significantly improved patient satisfaction and operational efficiency, showcasing my ability to lead and innovate in fast-paced medical environments.
Overview
38
38
years of professional experience
Work History
Medical Office Manager
Northern NJ Cardiology Associates
01.2020 - Current
- Address and remedy all patient or team member issues.
- Implement as necessary new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Maintain strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Maintain physicians appointment templates and make necessary changes as required by physicians
- Coordinate and expedite office appointments for hospital, established and new patients requiring urgent care.
- Managed 7 employees with various personalities and from different cultures for a 3 cardiovascular physician practice.
- Assist physicians with obtaining clinical documentation from outside facilities to ensure complete and accurate records prior to patient's visits.
- Coordinate regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Manage daily administrative tasks to ensure smooth operations within the medical office environment.
- Led transition to telehealth services, expanding patient access to care during challenging times assuring the patients always receive the utmost care.
- Oversee the completion and accuracy of the bi-weekly payroll for all employees.
- Hire, manage, develop and train staff, conduct performance reviews and administer salaries for staff.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Cover for team members when short staffed and cover Front Desk in our satellite office.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Manage office finances including timely payment of invoices
- Assist physicians and patients which obtaining letters and documentation
- Assist patients with questions about insurance information when transitioning policies/companies.
- Support patients in resolving and understanding billing issues.
Medical Office Manager's Assistant
Northern NJ Cardiology Associates
01.2000 - 12.2019
- Served as liaison between physicians, manager and staff, effectively resolving conflicts and fostering positive relationships.
- Consistently ensured smooth operations by effectively ordering and restocking office and medical supplies as needed.
- Oversaw accounting, budgeting, and financial reporting.
- Worked with patient scheduling and assisted with schedule changes as needed.
- Renewed and maintained physician licenses, credentials and all insurance policies.
- Completed hospital reappointment applications for physician and forwarded all renewed required certificates.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed medical insurance claims and payments.
- Negotiated with suppliers to secure cost-effective purchasing agreements for office supplies and medical equipment.
- Streamlined insurance billing processes for quicker reimbursement, improving cash flow.
- Trained all new front desk staff members
- Oversaw and assisted in the transition of workflow and office requirements when the practice affiliated with HMH
- Scheduled all personnel for EPIC and all appropriate training sessions
- Responsible for workques, manuel and Epic billing
- Responded to hospital, insurance, patient and other offices correspondence
Medical Receptionist - Secretary
Northern NJ Cardiology Associates
10.1991 - 12.1999
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Answered phone calls and took accurate messages for 4 physician cardiology medical facility, scheduling appointments, handled patient inquiries.
- Scheduled hospital procedures and instructed patients with compassion of details, answering all questions necessary to put their minds at ease.
- Obtained authorizations for all office and hospital procedures.
- Responsible for the completion of insurance contracts once practice joined HMO's
- Prepared and processed patient referrals and medical records transfer requests.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transcribed medical reports and consultation letters.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received, opened, sorted and forwarded correspondence to correct staff members
- Ensured patients rarely missed their appointments by scheduling follow-up before leaving the practice and calling with the reminder the day before.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Unit Secretary
Palisades Medical Center
04.1990 - 01.2000
- Supported medical staff by transcribing physician orders accurately and promptly, ensuring timely treatment implementation.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Expedited discharge processes by preparing required paperwork and coordinating transportation arrangements for patients as needed.
- Ensured compliance with established policies and procedures by regularly reviewing relevant documentation and staying current with industry regulations.
- Assisted nursing staff in organizing patient charts and updating daily census reports to maintain accurate unit statistics.
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Achieved a high level of customer satisfaction by addressing patient concerns promptly and professionally, maintaining open lines of communication throughout their stay.
- Enhanced accuracy of medical records with diligent data entry, ensuring up-to-date information for healthcare professionals.
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Answered phone calls and called physicians and family members upon request.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patient's family members to provide information, answer questions and assist with arranging conversations with doctors and nurses
- Contributed to a positive work environment through effective teamwork, open communication channels, and proactive problem-solving approaches.
- Facilitated efficient admissions processes by ensuring all vacant beds were clean and ready for admissions and gathering necessary paperwork for new patients.
- Demonstrated strong multitasking abilities by managing phone calls, visitor inquiries, and clerical tasks simultaneously.
- Translated for nurses, physicians and other hospital personnel on my unit and others as well.
Library Assistant
West New York Public Library
08.1986 - 10.1991
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Gained strong understanding of various methods for cataloging books and other materials.
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Responsible for purchase and transition to new computer software
Education
Associate of Arts - Advertising And Design
Hudson County Community College
Jersey City, NJ05.1988
High School Diploma -
Memorial High School
West New York06.1986
Skills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking and Prioritizing Workloads
- Professional telephone etiquette
- Medical terminology knowledge
- Attention to Detail
- Team Leadership
- Computer Software Proficiency
- Epic skilled
- Fluent in Translating
- Bilingual Spanish/English
Timeline
Medical Office Manager
Northern NJ Cardiology Associates
01.2020 - Current
Medical Office Manager's Assistant
Northern NJ Cardiology Associates
01.2000 - 12.2019
Medical Receptionist - Secretary
Northern NJ Cardiology Associates
10.1991 - 12.1999
Unit Secretary
Palisades Medical Center
04.1990 - 01.2000
Library Assistant
West New York Public Library
08.1986 - 10.1991
Associate of Arts - Advertising And Design
Hudson County Community College
High School Diploma -
Memorial High School
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