Maria C Mansilla
Las Vegas,NV
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
20
20
years of professional experience
Work History
Caregiver
Senior Helpers Las Vegas
Las Vegas, NV
10.2018 - Current
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Followed care plan and directions to administer medications.
- Recognized emergencies and notified paramedics and family members.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Transported patients to medical, dental and personal care appointments.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Assisted clients with maintaining good personal hygiene.
- Drove clients to doctors' appointments and social outings.
- Recorded client status progress and challenges in logbooks and reports.
- Instructed family members on how to provide bedside care.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Front Office Assistant
Previews Center
Las Vegas, NV
02.2016 - 12.2019
- Provided instruction on professional technology use and web etiquette.
- Produced accurate and detailed daily reports for processing and measuring progress.
- Assisted in recovery activities to restore normal operations after outages.
- Reviewed data for deficiencies or errors by correcting incompatibilities and checking output.
- Responded to queries for information and access to relevant files.
- Assisted with installation of software updates to computer systems.
- Taught internet safety tips and online etiquette.
Kitchen Staff Member
The Habit Burger Grill
Salt Lake City, UT
11.2013 - 04.2014
- Assisted cook team by preparing sandwiches and salads.
- Cleaned and sanitized frequently to maintain health code standards.
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
- Checked stock regularly and discarded unsafe food to protect customers.
- Acquired new skills to support team and further accommodate customer needs.
- Followed recipes and customer requests to prepare meals.
- Partnered with chef to cook food and comply with food preservation guidelines.
Restaurant Waiter
Mimi's Cafe
Hayward, CA
06.2009 - 11.2011
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Calculated charges issued table checks and collected payments from customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Suggested additional items to customers to increase restaurant sales.
- Collected tickets and followed proper cash-handling procedures.
- Informed customers about specials, upselling additional food and drink items.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Stocked server areas with supplies before, during and after shifts.
Front Desk Receptionist
Dr.Martha Mejia office
San Carlos, CA
07.2004 - 03.2009
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Drafted professional business documents, spreadsheets and correspondence.
- Completed basic bookkeeping and document filing.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input customer data into reservation systems and updated to reflect room changes.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Collated, bound and stored computer-generated reports.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transcribed tapes and notes from meetings into prescribed formats.
- Scheduled space or equipment for special programs, meetings and conferences.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Scheduled appointments and maintained and updated appointment calendars.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Education
Teaching English As A Second Language (ESL)
Canada College
Redwood City, CA05-2008
High School Diploma -
INBECC
GUATEMALA10-1998
Skills
- Documentation
- Progress Documentation
- Multitasking and Organization
- File Management
- Customer Service
- File Organization
- Office Organization
- Appointment confirmation
- Call Routing
- Mail distribution
- Time Management
- Problem-solving skills
- Scheduling
- Team Collaboration
- Scheduling appointments
Languages
English
Professional
Spanish
Full Professional
Timeline
Caregiver
Senior Helpers Las Vegas
10.2018 - Current
Front Office Assistant
Previews Center
02.2016 - 12.2019
Kitchen Staff Member
The Habit Burger Grill
11.2013 - 04.2014
Restaurant Waiter
Mimi's Cafe
06.2009 - 11.2011
Front Desk Receptionist
Dr.Martha Mejia office
07.2004 - 03.2009
Teaching English As A Second Language (ESL)
Canada College
High School Diploma -
INBECC