Maria C Martinez
Cudahy,WI
Summary
Results-driven finance professional with proven track record in managing client accounts and optimizing financial processes. Skilled in financial analysis, customer service, and problem-solving. Strong focus on team collaboration and driving outcomes. Reliable and adaptable to changing business needs.
Overview
12
12
years of professional experience
Work History
Account Specialist
Veolia North America
Milwaukee, WI
07.2021 - Current
- Assisted with account management tasks to support team objectives and client needs.
- Coordinated communication between clients and internal teams to ensure alignment on deliverables.
- Processed client inquiries and requests, providing timely resolutions to enhance satisfaction.
- Maintained accurate records of client interactions using CRM software for tracking purposes.
Customer Service Representative
Conduent
Milwaukee, WI
10.2016 - 06.2021
- Resolved customer inquiries efficiently through multi-channel communication methods.
- Managed customer accounts, ensuring data accuracy and timely updates.
- Collaborated with team members to develop improved service protocols and procedures.
- Trained new staff on customer service best practices and company policies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Debt Collector
Professional Placement Services
Milwaukee, WI
01.2014 - 08.2016
- Negotiated payment plans with clients to ensure timely debt recovery.
- Analyzed account records to identify delinquent accounts and prioritize collections.
- Utilized collection software to track communications and manage follow-up activities.
- Developed strategies for overcoming objections and resolving customer disputes effectively.
- Implemented process improvements that enhanced collection efficiency and reduced outstanding debts.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
General Studies
South Division High Schoolmilw
Milwaukee, WI06-2007
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Account updating
- Billing resolutions
- Client engagement
- Documentation skill
- Customer satisfaction
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Account Specialist
Veolia North America
07.2021 - Current
Customer Service Representative
Conduent
10.2016 - 06.2021
Debt Collector
Professional Placement Services
01.2014 - 08.2016
General Studies
South Division High Schoolmilw