Maria C Martinez
Cudahy,WI
Summary
Results-driven finance professional with proven track record in managing client accounts and optimizing financial processes. Skilled in financial analysis, customer service, and problem-solving. Strong focus on team collaboration and driving outcomes. Reliable and adaptable to changing business needs.
Overview
12
12
years of professional experience
Work History
Account Specialist
Veolia North America
07.2021 - Current
- Assisted with account management tasks to support team objectives and client needs.
- Coordinated communication between clients and internal teams to ensure alignment on deliverables.
- Processed client inquiries and requests, providing timely resolutions to enhance satisfaction.
- Maintained accurate records of client interactions using CRM software for tracking purposes.
Customer Service Representative
Conduent
10.2016 - 06.2021
- Resolved customer inquiries efficiently through multi-channel communication methods.
- Managed customer accounts, ensuring data accuracy and timely updates.
- Collaborated with team members to develop improved service protocols and procedures.
- Trained new staff on customer service best practices and company policies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Debt Collector
Professional Placement Services
01.2014 - 08.2016
- Negotiated payment plans with clients to ensure timely debt recovery.
- Analyzed account records to identify delinquent accounts and prioritize collections.
- Utilized collection software to track communications and manage follow-up activities.
- Developed strategies for overcoming objections and resolving customer disputes effectively.
- Implemented process improvements that enhanced collection efficiency and reduced outstanding debts.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
General Studies
South Division High Schoolmilw
Milwaukee, WI06-2007
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Account updating
- Billing resolutions
- Client engagement
- Documentation skill
- Customer satisfaction
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Account Specialist
Veolia North America
07.2021 - Current
Customer Service Representative
Conduent
10.2016 - 06.2021
Debt Collector
Professional Placement Services
01.2014 - 08.2016
General Studies
South Division High Schoolmilw
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