Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria C Montoya

Dallas,GA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Known for problem-solving abilities and a strong track record in call center operations. In addition, of having experience in handling high-stress situations, resolving disputes, and effective communication in both English and Spanish.

Overview

41
41
years of professional experience

Work History

Customer Service Representative

Sertec
05.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Pro Services Cashier

Lowe's
02.2008 - 04.2022
  • Collaborated with team members to ensure smooth operations during peak hours and special events.
  • Improved customer satisfaction by providing efficient and accurate cash handling services.
  • Participated in store-wide initiatives and meetings to stay informed about company goals, updates, and opportunities for growth within the Pro Services Cashier role.
  • Supported loss prevention efforts by accurately accounting for all cash, checks, and credit card transactions.

Merchandiser

Tab Merchandising
01.2003 - 10.2007
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.


General Secretary and Owner

Almacen Motores
08.1983 - 09.1997
  • Enhanced company-wide communication by distributing important information and timely updates.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed confidential documents with discretion, ensuring proper storage and handling procedures were followed.
  • Maintained accurate records of company policies, procedures, and guidelines for easy reference by staff members.
  • Assisted in budget development and monitoring, contributing to responsible financial management within the company.


Education

High School Diploma -

Atlanta High School
11979 Co Rd 487 Atlanta, MI 49709

Certificate - Bilingual Secretariat

Centro Colombo Americano
Ac. 19 #2a-49Bogotá, Colombia

Certificate - Import/Export Management

Instituto De Comercio Internacional
Cl. 74 #14-14Chapinero, Bogotá, Colombia

Skills

  • Demonstrate effective & efficient call handling in compliance with Human Resources Service Centre
  • Report writing, document formatting: Microsoft work, Excel and Outlook
  • Maintain high level of (CSAT) and first Call Resolution
  • Experienced in Avaya and Falcon systems
  • Problem-solving abilities
  • Call Center Operations

Languages

Spanish
English

Timeline

Customer Service Representative

Sertec
05.2022 - Current

Pro Services Cashier

Lowe's
02.2008 - 04.2022

Merchandiser

Tab Merchandising
01.2003 - 10.2007

General Secretary and Owner

Almacen Motores
08.1983 - 09.1997

High School Diploma -

Atlanta High School

Certificate - Bilingual Secretariat

Centro Colombo Americano

Certificate - Import/Export Management

Instituto De Comercio Internacional

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Maria C Montoya