Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria C. Munoz

Largo

Summary

Dynamic leader with a proven track record at Walmart, enhancing team productivity and customer satisfaction through effective problem-solving and staff supervision. Excelled in fast-paced environments, demonstrating exceptional attention to detail and a keen ability to adapt and learn quickly. Achieved increased sales with innovative pastry recipes, showcasing both hard (scheduling and planning) and soft (team coordination) skills.

Overview

9
9
years of professional experience

Work History

Jr. Manager Deli/Bakery Team Lead

Walmart
02.2024 - Current
  • Supported management protocols, decisions and plans within company structure, atmosphere and culture.
  • Tracked development milestones and deliverables and aligned to stated deadlines.
  • Resolved customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
  • Established efficient workflows within the team by utilizing task delegation techniques based on individual strengths and skills.
  • Reported project results to senior project manager.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Pastry Chef

JW Marriott Resort & Spa
01.2023 - 02.2024
  • Oversaw purchasing, storage, and use of kitchen supplies.
  • Mentored junior staff members in pastry techniques, fostering a supportive work environment and increasing their skillsets.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Personalized creations for holidays, weddings, graduations, and personal events.
  • Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
  • Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
  • Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
  • Followed food safety standards when handling ingredients.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.

Pastry Chef

The Ritz-Carlton Hotel
09.2015 - 02.2023
  • Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
  • Continuously researched industry trends to stay current on popular flavors and innovative techniques for enhancing the pastry menu offerings.
  • Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
  • Received numerous accolades from customers for exceptional taste and presentation of pastries, resulting in increased word-of-mouth referrals.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Cleaned and maintained kitchen equipment and oven.
  • Trained new employees on bakery methods and procedures.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Collaborated with front-of-house team to enhance overall customer experience, receiving positive feedback on service and quality.
  • Participated in regional culinary competitions, garnering accolades that raised establishment's profile.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Education

Associate of Science - Nursing

Rasmussen University
Odessa, FL
10-2025

Certificate of Technical Studies - Pastry Arts

IVAEM College
Caguas, PR
09-2009

Skills

  • Keen attention to detail
  • Performance reviews
  • Problem-solving
  • Team coordination
  • Staff supervision
  • Scheduling and planning
  • Self-Motivated with a strong sense of personal responsibility
  • Learn quickly and adapt to new situations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Jr. Manager Deli/Bakery Team Lead

Walmart
02.2024 - Current

Pastry Chef

JW Marriott Resort & Spa
01.2023 - 02.2024

Pastry Chef

The Ritz-Carlton Hotel
09.2015 - 02.2023

Associate of Science - Nursing

Rasmussen University

Certificate of Technical Studies - Pastry Arts

IVAEM College

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Maria C. Munoz