Maria Camila Calle
Cypress,TX
Summary
Bilingual student in international business focused on developing efficient customer service, managing employees, issues, administrative tasks in fast-paced environment and ready to join next team
Overview
5
5
years of professional experience
Work History
Office Receptionist
D. Miller & Associates
Houston, Tx
05.2024 - Current
- Answered on average 75 to 140 phone calls in both English and Spanish throughout day to transfer clients, providers, and attorneys to respective case managers and attorneys
- Performed administrative tasks such as scanning checks and mail and assessed documentation of 100+ clients with a team of 2
- Resolved customer complaints in a timely fashion, less than 3 minutes per call and less than 1 minute per hold
- Delivered guest services at front-desk reception with team of 2, addressing 50+ guest queries, and received 97% positive feedback on customer service
Community Manager
Lakewood Hair Design
Houston, Tx
12.2023 - 05.2024
- Responded on average 35 phone calls throughout day to book respective appointments
- Increased community engagement by implementing strategies through social media such as discounts for new customers, and responding on average 10 messages and 5 emails per day
- Increased amount of followers by posting and recording daily videos on all social media platforms
- Prepared daily reports entailing payroll details for a weekly submission to VP Finance of 5 employees
Hostess
Juanita's Mexican Restaurante
Houston, TX
03.2022 - 12.2023
- Greeted guests and gathered information to seat groups or place on waitlist.
- Demonstrated strong interpersonal skills when interacting with customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered telephone to provide dining information and take reservations.
- Answered phones promptly to record and confirm reservations.
Cashier/Waitress
Los Cucos Mexican Restaurant
Houston, Tx
11.2021 - 03.2022
- Trained two new staff members after a month as a cashier
- Replied on average 20 to 30 phone calls to address any guest questions, took respective orders to-go, and served 5 tables every hour
- Managed beverage department at restaurant with team of 1, devised creative presentation for lunch specials, boosting customer orders by 25-30%
- Conducted Texas Food Handler and TABC certificate, ensuring 100% food safety guidelines
Waitress
D'Panas Restaurant
Houston, Texas
11.2019 - 11.2021
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Set up tables in between patrons to reduce wait times.
Education
Bachelor of Business Administration - International Business
University of Houston-Downtown, Marilyn Davies College of Business
Houston, Tx05.2026
Associate of Arts - Business
Lone Star College-University Park
Houston, Tx12.2022
Skills
- Microsoft Office
- Typing
- Spanish
- English
- Customer Service
- Team collaboration
Honors And Awards
- Foreman Endowment Recipient, 2022
- Honor Roll, 2020-2022
- President's list, 2020-2022
Timeline
Office Receptionist
D. Miller & Associates
05.2024 - Current
Community Manager
Lakewood Hair Design
12.2023 - 05.2024
Hostess
Juanita's Mexican Restaurante
03.2022 - 12.2023
Cashier/Waitress
Los Cucos Mexican Restaurant
11.2021 - 03.2022
Waitress
D'Panas Restaurant
11.2019 - 11.2021
Bachelor of Business Administration - International Business
University of Houston-Downtown, Marilyn Davies College of Business
Associate of Arts - Business
Lone Star College-University Park
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