Summary
Overview
Work History
Education
Skills
Additional Information
Quote
Timeline
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Maria Camila Firpo

Massapequa,NY

Summary


Detail-oriented professional with proven communication, problem-solving and teamwork skills. Frequently praised as efficient by my peers, I can be relied upon to help your company achieve its goals.

Overview

5
5
years of professional experience

Work History

Housekeeping Supervisor/Pre-Opening Team

Hyatt Place
New York, NY
08.2021 - 06.2022
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Drove client retention and increased revenue by driving effective customer relationship management protocols.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Spearheaded cross-functional initiative to achieve business goals driving increased revenues and profits.

Customer Service Associate

Home Depot
New York, NY
09.2020 - 01.2021
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Created a strategic plan to enhanced the customer service experience.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
  • Created an upsell incentive that produced an additional $5,000 in rooms revenue.
  • Created a loyalty plan that placed AKA Wall Street at number one in loyalty enrollments in NYC by Preferred Hotels and Resorts.

Housekeeping Supervisor

Hersha Hospitality Management LP
New York, NY
03.2020 - 04.2020
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Oversaw training and daily performance of 40 staff members.
  • Oversaw the front office daily operations to include check-ins and check-outs.

Housekeeping

Greenparc
New York, NY
12.2019 - 03.2020
  • Help with guest inquiries.
  • Follow sustainability guidelines and practices.
  • Complete all paperwork and closing prior to leaving shift.
  • Review status of assignments and any follow up actions with manager and/or on-coming supervisor.
  • Maintain all departmental policies/service procedures/standards.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

Housekeeper

Labor For Hire
New York, NY
06.2018 - 12.2019
  • Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards were being met.
  • Kept storage areas and carts well-stocked, clean, and tidy. Dusted and polished furniture and equipment.
  • Disinfected equipment and supplies, using germicides or steam-operated sterilizers.
  • Observed precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
  • Cleaned rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Monitored public areas.
  • Trained staff to clean room in an efficient manner according to established standards.

Education

High School Diploma -

Escuela Normal Superior
Antioquia, Colombia
11.2016

Skills

  • Adaptability
  • Collaboration
  • Empathy
  • Problem Solving
  • Teamwork
  • Communication

Additional Information

  • Fluent in Spanish and English
  • Excellent written and oral communication skills.
  • Extensive customer service experience.

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Housekeeping Supervisor/Pre-Opening Team

Hyatt Place
08.2021 - 06.2022

Customer Service Associate

Home Depot
09.2020 - 01.2021

Housekeeping Supervisor

Hersha Hospitality Management LP
03.2020 - 04.2020

Housekeeping

Greenparc
12.2019 - 03.2020

Housekeeper

Labor For Hire
06.2018 - 12.2019

High School Diploma -

Escuela Normal Superior

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Maria Camila Firpo