Maria Camila Marin Narvaez
Nashville,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Manager
Sanacion Y Vida Huila
02.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Front Desk Receptionist
Secret Garden Miami Beach
05.2022 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to hotel privacy guidelines.
- Sorted, received, and distributed mail correspondence between departments.
Social Work Internship
Carpa Ingenieria
02.2019 - 08.2019
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Prepared project presentations and reports to assist senior staff.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Visited staff member families and helped with coaching and advice.
Education
Bachelor of Science - Social Work
Uniclaretiana Fundacion Universitaria Claretiana
Cali, Colombia09.2023
High School Diploma -
Institucion Educativa Liceo De Santa Librada
Neiva, Huila, Colombia11.2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Performance Management
- Sales Techniques
- Workforce Management
- Marketing
- Negotiation
- Expense Tracking
- Decision-Making
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Effective Communication
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Scheduling and Coordinating
- MS Office
- Reliability
- Self Motivation
- Idea Development and Brainstorming
- Emergency Response
- Professionalism
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
French
Elementary
Timeline
Front Desk Receptionist
Secret Garden Miami Beach
05.2022 - 10.2022
Manager
Sanacion Y Vida Huila
02.2022 - Current
Social Work Internship
Carpa Ingenieria
02.2019 - 08.2019
Bachelor of Science - Social Work
Uniclaretiana Fundacion Universitaria Claretiana
High School Diploma -
Institucion Educativa Liceo De Santa Librada