Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Camila Narvaez Alarcon

Orlando,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Focused on growing with company goals and developing professionally to bring my best skills to the table.

Overview

3
3
years of professional experience

Work History

Manager

Restaurant
Orlando, FL
04.2024 - 09.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Call Center Representative

Teleperformance
Bogota, Colombia
10.2021 - 05.2023
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

High School Diploma -

Gabriel Betancourt Mejia
Colombia
11-2020

Skills

  • Strategic Planning
  • Verbal and written communication
  • Customer Service
  • Lead Generation
  • Passenger Assistance

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Manager

Restaurant
04.2024 - 09.2024

Call Center Representative

Teleperformance
10.2021 - 05.2023

High School Diploma -

Gabriel Betancourt Mejia

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Maria Camila Narvaez Alarcon