Maria Camila Solano Santander
McDonough,GA
Summary
Colombian psychologist, graduated from El Bosque University in Colombia, with great interests in interpersonal relationships; with skills and knowledge in the area of customer service and administrative management. With experience of approximately 6 months in clinical psychology, at IPS Salud Bosque; and 1 year experience in customer service in the gastronomy and hospitality area, being a hotel receptionist,
restaurant host, waitress and assistant manager. Thus allowing me my professional experience, along with the fluent command of English and Spanish, a great capacity for connection and assertive communication with a varied audience.
Overview
3
3
years of professional experience
Work History
Admission Representative
Interactive College of Technology
08.2024 - Current
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Scheduled appointments to meet with students face-to-face and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Assisted in meeting weekly enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
Assistant General Manager
Hacienda Bar & Grill
04.2024 - 05.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Receptionist
Courtyard by Marriott
03.2024 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Host
Hacienda Bar & Grill
01.2024 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Bartender Shift Manager
Chuchos Red Tacos
06.2023 - 01.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Clinical Psychologist
Salud Bosque IPS
02.2022 - 11.2022
- Provided psychotherapy incorporating cognitive-behavioral, client-centered and play-therapy to treat wide range of psychological problems in patients.
- Formulated comprehensive diagnosis and treatment plans to facilitate and optimize follow-up by social workers by conducting thorough clinical interviews.
- Improved patient outcomes by utilizing evidence-based treatment approaches and individualized care plans.
- Established a strong referral network within the local medical community that led to increased access to specialized resources for clients.
- Maintained accurate records of client progress, adhering to strict confidentiality policies while ensuring continuity of care across providers.
- Treated various anxiety disorders, using exposure therapies such as in vivo, imaginal and virtual reality exposure.
- Implemented data-driven interventions to effectively address client needs, monitoring progress throughout treatment duration.
Education
Psychologist - Mental Health Counseling
El Bosque
Av. Cra. 9 No. 131 A - 02 Bogotá- Colombia02.2023
Skills
- Leadership Qualities
- Excellent interpersonal skills
- Ethics and integrity
- Cross-cultural communication
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Computer Skills
- Organizational Skills
running, fitness, movies, traveling, pilates
I love running, I love the outdoors and connecting with nature. Everything that has to do with sports and fitness styles motivates me. I try to keep my body constantly moving. I love movies, series, podcasts and everything that encompasses art and creativity. I love getting to know new places, traveling the world experiencing new cultures, learning languages, food, customs and interacting with people.
Timeline
Admission Representative
Interactive College of Technology
08.2024 - Current
Assistant General Manager
Hacienda Bar & Grill
04.2024 - 05.2024
Receptionist
Courtyard by Marriott
03.2024 - 03.2024
Host
Hacienda Bar & Grill
01.2024 - 03.2024
Bartender Shift Manager
Chuchos Red Tacos
06.2023 - 01.2024
Clinical Psychologist
Salud Bosque IPS
02.2022 - 11.2022
Psychologist - Mental Health Counseling
El Bosque
Similar Profiles
Maria MachinMaria Machin
Retention Specialist at Interactive College Of TechnologyRetention Specialist at Interactive College Of Technology
Meshelle HowardMeshelle Howard
Receptionist at Interactive College of TechnologyReceptionist at Interactive College of Technology
NICOLLE ROBAYONICOLLE ROBAYO
Internship Student at Interactive College Of TechnologyInternship Student at Interactive College Of Technology