Maria Camila Trujillo
Houston,Tx
Summary
- Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments.
- Provide account management and technical support along with exceptional customer service.
- Bilingual, hardworking, and ready to join my next team.
- Complete and maintain all required data entry, records and documents.
Overview
6
6
years of professional experience
Work History
Community Manager
Lakewood Hair Design
01.2024 - Current
- Answered on average 15 phone calls throughout day to book respective appointments
- Increased community engagement by implementing strategies through social media such as discounts for new customers, and responding on average 10 messages and 5 emails per day
- Provide all the information clearly and efficiently in English and Spanish
- Provided optimal assistance to the General Manager and handled a variety of tasks
- Attend each client rightfully and on time through phone, email and text message
- Posted and recorded daily videos and pictures on all social media platforms
- Prepared daily reports entailing payroll details for a weekly submission to VP Finance of 5 employees
- Analyzed inflows and outflows of money at time of opening and closing to report it on a weekly basis.
Junior Budget Analyst
GC Data Management LLC
12.2021 - 12.2023
- Utilized computer applications such as Excel and Microsoft Word to perform work assignments
- Analyzed reports to identify discrepancies when outflows of money affected budget and recommended corrective actions to increase monthly revenue by 20%.
- Manage confidential information
- Respond accurately yo questions and clearly guide the prospects through our online website
- Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers
Customer Support Representative
Aetna
03.2018 - 12.2021
- Check prices and promotional rates for clients or prospects
- Organized, detail oriented, and experienced in properly handling customer inquiries and transactions
- Proven ability to establish and maintain excellent communication and relationships with clients
- Excellent time management skills combined with a superior knowledge of the customer service industry
- Experienced in providing administrative support to health care facilities and performing tasks such as maintaining patient records, updating patient accounts, and handling all patient and facility correspondence
Education
Bachelor of Business Administration in International Business - International Business
University of Houston-Downtown, Marilyn Davies College of Business
Houston, Tx05.2026
Associate of Arts in Business -
Lone Star College-University Park
Houston, Tx12.2022
Skills
- Microsoft Word, Excel, PowerPoint, and Typing
- Fluent in Spanish & English
- Customer service
- Zoom
Honors And Awards
- Foreman Endowment Recipient, 2022
- Honor Roll, 2020-2021
- President's list, 2020-2022
Timeline
Community Manager
Lakewood Hair Design
01.2024 - Current
Junior Budget Analyst
GC Data Management LLC
12.2021 - 12.2023
Customer Support Representative
Aetna
03.2018 - 12.2021
Bachelor of Business Administration in International Business - International Business
University of Houston-Downtown, Marilyn Davies College of Business
Associate of Arts in Business -
Lone Star College-University Park
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