Maria Carmela C. Gonzalez
2052 Gravel Hill St
Summary
To obtain a position where i can utilize my education, experience and inter personal skills which enables me to make a positive contribution to your organization.
Overview
12
12
years of professional experience
Work History
Liaison Officer
Wound Express
02.2024 - Current
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Established effective communication channels by collaborating with various departments and stakeholders.
- Facilitated negotiations between internal departments and external partners to reach mutually beneficial agreements.
Liaison Officer
Acre Healthcare
01.2024 - 11.2024
Intake/ Liason Officer
Excel Homehealth
04.2022 - 02.2024
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Improved team morale and performance with consistent feedback and recognition of achievements.
Patient Intake Coordinator/HR Generalist
Critical Care Homehealth
02.2020 - 02.2022
- Facilitated timely follow-up appointments for ongoing care management, leading to better long-term health outcomes for patients.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Conducted pre-visit preparations such as obtaining necessary forms or documentation from patients or referring physicians ahead of scheduled appointments.
- Coordinated insurance verifications and authorizations, enabling timely access to necessary treatments for patients.
- Managed sensitive patient information with utmost confidentiality, ensuring compliance with HIPAA regulations.
- Supported departmental goals by collaborating closely with administrative staff on various projects aimed at enhancing the overall effectiveness of patient services.
Schedule Coordinator
Casa
07.2019 - 05.2020
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
Filler/Senior HR Associate
Cana Homehealth
05.2013 - 05.2019
- Managed employee relations cases effectively, resulting in a decrease in employee complaints and grievances.
- Led HR process audits that resulted in improved workflows that saved both time and resources.
- Supported departmental goals by collaborating with managers to identify staffing needs and develop tailored job descriptions.
- Reduced labor law violations by staying up-to-date on relevant legislation changes and providing timely updates to management teams.
- Established performance metrics for HR initiatives to measure success and identify opportunities for continuous improvement.
Education
Bachelor of Science - Business Administration
Siena College
Philippines03-1984
Skills
- Analytical problem-solving
- Implementation of policies
- Accurate recordkeeping
- Team collaboration
- Collaborative relationships
- Community outreach
- Strategic partnerships
- Home visits
Timeline
Liaison Officer
Wound Express
02.2024 - Current
Liaison Officer
Acre Healthcare
01.2024 - 11.2024
Intake/ Liason Officer
Excel Homehealth
04.2022 - 02.2024
Patient Intake Coordinator/HR Generalist
Critical Care Homehealth
02.2020 - 02.2022
Schedule Coordinator
Casa
07.2019 - 05.2020
Filler/Senior HR Associate
Cana Homehealth
05.2013 - 05.2019
Bachelor of Science - Business Administration
Siena College
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