MARIA CAROLINA AGUILAR BLACKALLER
EL PASO,TX
Summary
Business Administration professional with a solid background in general administration for Banking, personal, and medium and small-sized companies. Experienced in international transactions, analyzing personal financial information, loans, Exim bank loans, export and import letters of credit, sales, and public relations.
Coordinated and analytical professional with a diverse background in banking, sales, clothing, administration, analysis, logistics, and exports. Known for adaptability and reliability. Available to discuss qualifications in an interview.
Motivated professional seeking new opportunities to expand skills and gain experience in diverse fields of work.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Administrative Assistant
VERDEL S. DE R.L. DE CV/IMA TRADING CO
CHIHUAHUA/EL PASO, MEXICO/UNITED STATES
02.2017 - Current
- Import/Export, Analyze projects, Invoice, Pediments, Take care of clients and suppliers
- Provided accurate information about products, prices and services.
- Processed transactions.
- Handled customer complaints in a professional manner.
- Tracked sales performance delivery.
- Attended weekly team meetings to review performance goals and objectives.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Collaborated with management teams to develop innovative marketing strategies.
Sales Associate
ORIFLAME
CHIHUAHUA, MEXICO
03.2016 - Current
- Selling products, Assisting new members, Helping members already enrolled to acquire new members
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
OWNER OF CLOTHING SPANISH FRANSHISEE
OCTOBER
CHIHUAHUA, MEXICO
04.2013 - 12.2016
- Taking care of shipment receive, Inventory, Sales and Payments, Service to the clients, Keep to the politics and know-how of the company, Recruitment
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Researched potential partners in order to expand services offered.
- Ensured compliance with local, state, and federal regulations.
- Reviewed legal documents related to business operations.
- Conducted performance reviews for employees on a regular basis.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Managed sales presentations to promote product and brand benefits.
- Hosted special events to boost brand awareness and increase community engagement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Sales Associate Specialist
LIMONADA UNIFORMS
CHIHUAHUA, MEXICO
06.2010 - 02.2013
- Sales
- Provided excellent customer service by responding to customer inquiries and complaints in a timely manner.
- Assisted customers with product selection, purchase decisions, and payment processing.
- Generated sales reports to track daily, weekly, and monthly performance metrics.
- Developed relationships with existing customers through follow-up calls or emails.
- Consistently met established sales goals while providing exceptional customer service.
ADMINISTRATIVE ASSISTANT
PRISMA ARCHITECTS
CHIHUAHUA, MEXICO
03.1998 - 01.2010
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Developed project plans for various tasks assigned by upper management.
- Monitored progress on projects assigned by upper management.
- Implemented and managed streamlined filing system for tracking accounts payable and receivables, social security information, and basic accounting.
REGIONAL DIRECTOR INTERNATIONAL AREA
BBVA BANK
CIUDAD JUAREZ, CHIHUAHUA, MEXICO
01.1991 - 02.1995
- Developed and implemented regional strategies to increase market share and profitability.
- Provided guidance and direction to district managers in order to achieve sales goals.
- Negotiated contracts with clients to ensure competitive rates for long term loans and credits of the different governmental institutions.
- Developed budgeting processes for the region that were within corporate guidelines while still meeting business needs.
- Established effective communication channels between regional offices, district managers, and corporate headquarters.
- Recruited top talent from local colleges and universities to fill vacant positions throughout the region.
- Collaborated with team members in developing best practices to support company objectives.
- Conducted monthly performance reviews with district managers, setting measurable objectives for each store.
MANAGER INTERNATIONAL AREA AND CURRENCY EXCHANGE AREA
BCH BANK
CIUDAD JUAREZ, MEXICO
01.1990 - 12.1991
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Customer Service Representative
NATIONAL WESTMISTER BANK
NEW BRUNSWICK, NJ
05.1989 - 08.1990
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
BACHELOR OF BUSSINESS - Business Administration
ITESM
Instituto Tecnológico de Estudios Superiores de Monterrey05-1988
Skills
- Analysis
- Planning
- Customer service
- Fluent in Spanish and English
- Willing to travel
- Report Writing
- Filing
- Expense Reporting
- Presentation Design
- Document Control
- Volunteering in different NGOs
- Travel Coordination
- Scheduling
- Data Entry
- Appointment Scheduling
- Mail handling
- Meeting planning
- Proposal Writing
- Office Administration
- Database Management
- Spreadsheet Management
- Calendar Management
- Clerical Support
- Information Security
- Customer Service
- Research
- Quality Assurance
- Conflict Mediation
- Database entry
- Database organization
- Strong interpersonal skills
- Business Administration
- Customer Relations
- Data entry documentation
- Verbal Communication
- Time Management
- Physician billing
- Office Equipment Maintenance
- Reading Comprehension
- Microsoft Excel
- Report Transcription
- Medical Terminology
- Multi-Task Management
- Social Media and Promotions
- Strategic Planning
- Contract Negotiations
- Supervising staff
- Training and coaching
- Advanced MS Office Suite knowledge
- Confidential Document Control
- Coordination
- Staff Motivation
- Correspondence Writing
- Phone call answering
- Program file distribution
- Microsoft PowerPoint
- Workers' compensation
- Documentation And Reporting
- Active Listening
- Adaptive team player
- Tactful and diplomatic
- Documentation
- Paperwork Processing
Affiliations
- Reading
- Writing
- Excersice
- Golf
- Yoga and Meditation
- Mental and Individual Certificate
Certification
- International Commerce
- Letters of Credits Specialist
- Foreing Trade Diploma
Languages
Spanish
First Language
English
Advanced (C1)
C1
OTHER CERTIFICATES
- Event Planner and Party certificate (currently studying)
- Errand and Executive Assistant certificate (currently studying)
- Constant volunteer with helping in the community (CAPTAR, Casas de Cuidado Diario)
References
References available upon request.
Timeline
Administrative Assistant
VERDEL S. DE R.L. DE CV/IMA TRADING CO
02.2017 - Current
Sales Associate
ORIFLAME
03.2016 - Current
OWNER OF CLOTHING SPANISH FRANSHISEE
OCTOBER
04.2013 - 12.2016
Sales Associate Specialist
LIMONADA UNIFORMS
06.2010 - 02.2013
ADMINISTRATIVE ASSISTANT
PRISMA ARCHITECTS
03.1998 - 01.2010
REGIONAL DIRECTOR INTERNATIONAL AREA
BBVA BANK
01.1991 - 02.1995
MANAGER INTERNATIONAL AREA AND CURRENCY EXCHANGE AREA
BCH BANK
01.1990 - 12.1991
Customer Service Representative
NATIONAL WESTMISTER BANK
05.1989 - 08.1990
- International Commerce
- Letters of Credits Specialist
- Foreing Trade Diploma
BACHELOR OF BUSSINESS - Business Administration
ITESM
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