Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

Maria Carolina Calderon

Miami,FL

Summary

Top-performing Front Desk Coordinator/ Medical assistant with nursing experience and exemplary talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front Desk Coordinator /Medical Assistant

Cano Health
Miami, FL
11.2021 - Current
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Entered insurance, demographics and health history into patient database.
  • Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Processed orders for medical supplies and lab equipment.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Educated patients about medications, procedures and physician's instructions.

Certified Nursing Assistant

VITAS Healthcare
Miami, FL
12.2018 - 11.2021
  • Provide high-quality patient care as a hospice health aide within home settings.
  • Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags, and bathing.
  • Documents actions by completing forms, reports, logs, and records.
  • Complied with state laws of nursing.
  • Communicate effectively with residents and families; exercise tact in resolving problems concerning resident care.

Referral Coordinator

South Florida ENT Associates
Miami, FL
06.2016 - 12.2018
  • Communicated with insurance representatives to gather information and verify patient benefits to determine clearance for ENT services.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Performed data entry related to referrals into electronic health record systems.
  • Scheduled patients according to availability, urgency, and insurance authorization guidelines.
  • Answer multi-line phones and either direct the caller to the appropriate party or handle the caller's needs myself.
  • Performed additional office duties, handling patient service inquiries and receiving payments.
  • Resolved escalated patient complaints relating to denied or delayed referrals promptly.

Certified Nursing Assistant

Coral Reef Nursing and Rehab Center
Miami, FL
07.2011 - 05.2016
  • Answered patient call signals and signal lights to determine patients' needs.
  • Supported non-ambulatory residents in range of motion exercises.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Education

Certified Nursing Assistant -

International Training Careers
Miami, FL

LPN - Nursing

Cedep
Colombia

High School Diploma -

Filadelfia Del Norte
Colombia

Skills

  • Patient Flow Management
  • Patient Scheduling
  • Medical Terminology
  • HIPAA Compliance
  • Vital Sign Monitoring
  • Patient Relations
  • Insurance Verification
  • Billing Support
  • Schedule Coordination
  • Referral Verification

Certification

  • Certified CNA Florida License
  • CPR/BSA

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Front Desk Coordinator /Medical Assistant

Cano Health
11.2021 - Current

Certified Nursing Assistant

VITAS Healthcare
12.2018 - 11.2021

Referral Coordinator

South Florida ENT Associates
06.2016 - 12.2018

Certified Nursing Assistant

Coral Reef Nursing and Rehab Center
07.2011 - 05.2016

Certified Nursing Assistant -

International Training Careers

LPN - Nursing

Cedep

High School Diploma -

Filadelfia Del Norte

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Maria Carolina Calderon