Maria Carolina Cardenas
Dallas,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Manager
IWG - Regus
Dallas, Tx
09.2022 - Current
- Assisted in all client relations including project management, bookings, and coordinating meetings.
- Responded to customer inquiries in a timely manner.
- Conducted comprehensive tours for walk-in clients, showcasing our services, providing detailed explanations of invoices, and outlining company policies.
- Maintained and manage the calendar effectively, ensuring all deadlines are met.
- Led client retention efforts by proactively contacting clients, and facilitating agreement renewals to ensure continued satisfaction and business partnerships.
- Contact clients for overdue invoices, effectively collecting payments, and implementing collection procedures when necessary to ensure timely resolution.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Expertly addressed client and center issues by meticulously adhering to established processes, promptly submitting tickets to the appropriate teams.
Community Associate
IWG - Regus
Dallas, Tx
02.2019 - 09.2022
- Greeted visitors and provided general information about the company.
- Update clients' records with new information as it becomes available.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Managed office supplies inventory and placed orders when necessary.
Account Helpdesk
IWG
Dallas, Tx
05.2020 - 09.2020
- Received over 200+ incoming and outgoing calls in a month.
- Escalated issues to the proper helpdesk associate when necessary and followed up on any escalated issues, all in a timely manner.
- Processed all data into a web-based database.
- Viewed and verified confidential or private customer/client information; protecting the information and identities of customers/clients.
- Assisted all clients on status check, credit card information, credits and refunds.
Shipping Clerk & Office Administrative
PIN
Irving, Tx
12.2017 - 02.2019
- Ensure to close all shipped orders using PIN's computer system.
- Prepare documents such as billing lading, shipping orders, or other documents requested by manager.
- Contacted carrier representatives to plan or to issue instructions for shipping of orders.
- Responsible for making a schedule for pickups and deliveries with transportation carriers either through phone calls or email.
- Assist Human Resources Director for employees who have been directed hired.
- Administrative assistant to warehouse manager.
- Other duties as required and assigned.
Education
Skills
- Excellent written and verbal communication
- Computer skills: Proficient in using CRM software to manage customer interactions and maintain accurate records
- MS Office Suite
- Policy administration
- Client service and support
- Database Management
- Bilingual (Spanish, English)
Certification
- Coursera Certificate. Assets, Threats, and Vulnerabilities
- Coursera Certificate. Foundations of Cybersecurity
- Coursera Course Certificate. Tools of the Trade - Linux and SQL
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Community Manager
IWG - Regus
09.2022 - Current
Account Helpdesk
IWG
05.2020 - 09.2020
Community Associate
IWG - Regus
02.2019 - 09.2022
Shipping Clerk & Office Administrative
PIN
12.2017 - 02.2019
- Coursera Certificate. Assets, Threats, and Vulnerabilities
- Coursera Certificate. Foundations of Cybersecurity
- Coursera Course Certificate. Tools of the Trade - Linux and SQL
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