Maria Carolina Santana De Souza
Milwaukee
Summary
Trilingual Administrative Professional experienced in high-stakes legal administration and US higher education operations. Enhanced operational efficiency through effective front desk management, complex calendar scheduling, and proficient use of Google Workspace and Microsoft Office. Committed to fostering a supportive environment for students and faculty while managing schedules and resources effectively.
Overview
9
9
years of professional experience
Work History
Student Assistant – Community Education Hub
Milwaukee Area Technical College (MATC)
Milwaukee, WI
07.2026 - Current
- Provide high-quality front desk support and exemplary customer service within a diverse higher education environment, greeting visitors and directing inquiries efficiently.
- Manage multi-line phone calls, route messages accurately, and maintain precise digital and physical filing systems using Google Workspace.
- Assisted with administrative tasks and coordinated projects to optimize daily office operations and workflow.
- Handle sensitive student, employee, and institutional records with the utmost discretion, adhering strictly to confidentiality and ethical standards.
- Supported faculty with administrative tasks, contributing to improved departmental operations.
- Organized student records and ensured database accuracy, facilitating efficient information retrieval.
Teacher Assistant / Multi-Cultural Support
Casa Decoracao / Just Like Mommy Childcare
Milwaukee, WI
01.2026 - 06.2026
- Planned and implemented age-appropriate educational activities tailored to diverse learning styles.
- Fostered positive, inclusive classroom environments to support effective classroom management.
- Communicated professionally with parents and families from culturally diverse backgrounds, providing clear instructions and stellar customer care.
- Organized and maintained clean, functional environments to enhance daily educational and developmental activities.
- Assisted with routine administrative documentation, including attendance records and daily activity tracking.
Legal Administrative Assistant to a Judge
Court of Justice (Public Prosecutor's Office)
Rio de Janeiro, Brazil
02.2017 - 07.2021
- Acted as the primary liaison and point of contact between the judge, state/local government entities, law enforcement agencies, and the general public.
- Managed judge’s daily calendar, complex scheduling, court hearings, and administrative processes with strong independence and problem-solving skills.
- Drafted legal documents and correspondence for court proceedings, ensuring compliance with established protocols.
- Drafted official correspondence, legal reports, and administrative documentation with high accuracy, ensuring total compliance with institutional rules.
- Ensured strict adherence to record-keeping, document retention, and organization protocols for sensitive and confidential judicial materials.
- Maintained accuracy and organization of case files and documentation for efficient retrieval.
- Assisted with the division's basic monitoring of expenditures and fiscal tracking to support institutional objectives.
Education
Associate of Arts -
Milwaukee Area Technical College (MATC)
Milwaukee, WI05-2028
Law School
UNIFACS University
Salvador, BrazilSkills
- Community Engagement
- Event Coordination
- Program Support
- Event coordination
- Digital Communication
- Organizational skills
- Record Management
Languages
English
Professional Working
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Interests
- Legal & Academic Development: Deeply passionate about pursuing a career as an attorney Currently building a strong academic foundation through my Associate in Arts (focusing on Sociology and Pre-Law pathways) with the long-term goal of transferring to Law School
- Linguistic & Intercultural Engagement: Passionate language learner dedicated to continuous self-improvement and discovering new cultures, enhancing my capability to serve diverse community groups
- Sports & Adaptive Learning: Enthusiastic about active sports, specifically ice skating, and continuously discovering new hobbies These activities reinforce my focus, discipline, resilience, and drive to master new skills independently
Timeline
Student Assistant – Community Education Hub
Milwaukee Area Technical College (MATC)
07.2026 - Current
Teacher Assistant / Multi-Cultural Support
Casa Decoracao / Just Like Mommy Childcare
01.2026 - 06.2026
Legal Administrative Assistant to a Judge
Court of Justice (Public Prosecutor's Office)
02.2017 - 07.2021
Associate of Arts -
Milwaukee Area Technical College (MATC)
Law School
UNIFACS University