Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Catalina Ramirez

Boca Raton,FL

Summary

Highly skilled and enthusiastic professional with more than 16 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Patient Care Representative

Call 4 Health
07.2023 - Current
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
  • Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
  • Provided excellent customer service to patients and medical staff.

Medical Assistant Manager

Dr. Maria Jurado M.D.
10.2008 - Current
  • Company Overview: Internal Medicine
  • Responsibilities include scheduling appointments, accepting payments, assembling and maintaining patient records
  • Internal Medicine
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Streamlined administrative processes to reduce errors and improve overall office efficiency.
  • Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
  • Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
  • Participated in continuous professional development opportunities as well as industry conferences or seminars to stay informed about current trends in medical assisting supervision practices.
  • Improved patient satisfaction by streamlining appointment scheduling and implementing effective communication strategies.
  • Facilitated a positive work environment by fostering teamwork and collaboration among staff members.
  • Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
  • Developed educational materials for patients regarding their treatments and medications, promoting informed decision-making processes in healthcare management.
  • Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
  • Streamlined patient check-in process, enhancing patient satisfaction with more efficient system.
  • Collaborated with insurance companies to expedite patient claims processing, improving patient experience with billing.
  • Maintained strict compliance with healthcare regulations, ensuring all practices met state and federal guidelines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Boosted patient satisfaction by addressing concerns promptly and providing exceptional customer service.
  • Reduced patient wait times by implementing efficient scheduling practices for medical assistants.
  • Coordinated timely referrals to specialists when necessary, ensuring continuity of care for patients with complex conditions.
  • Called and faxed pharmacies to submit prescriptions and refills.

X-Ray Technician

Dr. Kawa and Dr. Nicholas
01.2004 - 01.2006
  • Company Overview: Orthodontists
  • Responsibilities include taking panoramic dental X-Rays, cephlograms, P.A.'s, and oral photography
  • Was also responsible for entering patient records into the office electronic medical records system, scheduling appointments, and sterilizing dental instruments
  • Orthodontists

Customer Service Representative

Marshall & Swift-Boeckh
01.2003 - 01.2004
  • Responsibilities include updating home insurance policies, data entry for sales and financial accounting, clerical support

Assistant Manager

Brickforest Staffing
01.2001 - 01.2002
  • Responsibilities include coordinating daily operations such as correspondence, committee minutes, shipping, filing, and database administration
  • Also tasked with maintaining timesheets, expense reports, and invoice payments

Receptionist

Hair Plus Salon
01.2001 - 01.2002
  • Responsible for taking appointments, taking payments

Education

X-ray Technician Certification - Dental Radiology

Palm Beach State College
Lake Worth, FL
2004

Associates - Communications

Mercer County Community College
01.2003

Skills

  • Performance Evaluation and Feedback
  • Scheduling and Appointment Management
  • Staff Supervision and Training
  • Written and verbal communication
  • Team Leadership and Motivation
  • Professionalism and Ethics
  • Attention to detail and accuracy
  • Goal Setting and Achievement
  • Patient Care Coordination
  • Networking and relationship building

Certification

  • x ray technician
  • OSHA Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Patient Care Representative

Call 4 Health
07.2023 - Current

Medical Assistant Manager

Dr. Maria Jurado M.D.
10.2008 - Current

X-Ray Technician

Dr. Kawa and Dr. Nicholas
01.2004 - 01.2006

Customer Service Representative

Marshall & Swift-Boeckh
01.2003 - 01.2004

Assistant Manager

Brickforest Staffing
01.2001 - 01.2002

Receptionist

Hair Plus Salon
01.2001 - 01.2002

Associates - Communications

Mercer County Community College

X-ray Technician Certification - Dental Radiology

Palm Beach State College
Maria Catalina Ramirez