Summary
Overview
Work History
Education
Skills
References
Timeline
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Maria Catherine Zuniga

Rowland heights,ca

Summary

An effective team player driven by the ability to identify and manage priorities which result to good upfront customer service; exemplary in the Tagalog language, providing an ideal edge to the business in terms of catering.

Overview

9
9
years of professional experience

Work History

Bartender/barista

Benediction by Toast
City Of Industry, CA
03.2021 - Current
  • Efficiently handled the preparation of diverse drinks from coffee products to a range of alcoholic cocktails.
  • Sustains tidy and stocked environment throughout work periods.
  • Performed daily inventory and weekly product orders

Cashier /barista

Starbucks Coffee Shop (Kaiser permanente)
10.2019 - 03.2020
  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of starbucks
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
  • Discovers and responds to customer needs
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
  • Maintains a clean and organized workspace so that partners can locate resources and product as needed
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
  • Follows health, safety and sanitation guidelines for all

Lead Barista/Cashier

Hope Café and Catering
10.2018 - 10.2019
  • Adhered to recipe and Presentation Standards for Specialty Coffee Drinks
  • Works to maintain good customer relations and speedy delivery of all beverages and food items
  • Manage all team members, including Training and Conflict resolution
  • Operates a cash/credit card/electronic payment register

Busser/Food Preparation/ barista

Huntington Library Arts Collection
07.2016 - 09.2018
  • Point of contact between Front of the House and Back of the House
  • Operated POS System as cashier
  • Communicated food orders to chefs, paid attention to priorities
  • Worked side by side with a chef, to prepare food for service

Education

High School Diploma -

Skills

  • Drink preparation techniques
  • Team player attitude
  • New hire training
  • Customer service expertise
  • Inventory
  • Health codes compliance
  • Safe service compliance
  • Bar restocking
  • Cleanliness and hygiene
  • Strong multitasking
  • Excellent judgment
  • Professional appearance
  • Point of sale systems
  • Staff management

References

  • Dharma Richards, Supervisor, Huntington Library, (818) 216-5965
  • Tiffany Dominguez, Manager Hope Catering, (626)545-9700

Timeline

Bartender/barista

Benediction by Toast
03.2021 - Current

Cashier /barista

Starbucks Coffee Shop (Kaiser permanente)
10.2019 - 03.2020

Lead Barista/Cashier

Hope Café and Catering
10.2018 - 10.2019

Busser/Food Preparation/ barista

Huntington Library Arts Collection
07.2016 - 09.2018

High School Diploma -

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Maria Catherine Zuniga